Sales & Service Manager-Resorts, $71,000 - $95,100

工作 ID 10106358 地點 Kapolei, 夏威夷州, 美國 有意工作的公司 Aulani, A Disney Resort & Spa 日期已公佈 Dec. 18, 2024

申請

工作概要:

About the Role & Team

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

In this Sales & Service Manager role, you will be responsible for sales to include qualifying opportunities through proactive selling, leads, personal site visits, and key clients. The role is also responsible for planning and servicing different clients/files per year which include, but not limited to, the coordination and execution of custom and intimate events such as: birthday parties, retirement parties, holiday retreats and local social and corporate functions. In addition, you will be responsible for growing the production of Food & Beverage revenue and actualized room nights.

This position reports to the Assistant Sales Director

This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii

What You Will Do

Conversion of sales opportunities and leads by assessing the client’s needs through the discovery process
Work on proposals, contracts and addendum preparations; Work with support staff in delegation of day-to-day tasks
Act as a client advocate while balancing the company’s perspective and business objectives; models honesty, integrity, and professionalism, with a strong commitment to Disney excellence
Detailed planning, servicing and execution of Events
Present ideas, expectations and information in a concise well-organized manner and effectively run meetings with clients
Responsible for the increased production of F&B revenue and actualized room nights
Responsible for the financial analysis to include comp set in the marketplace and profitability
Accurately prepare individual F&B forecast in monthly timelines
Prepare accurate detailed BEO’s and resumes
Responsible for site inspections and planning sessions
Direct liaison between the client/guest, vendors and resort operating departments
Responsible for overall guest satisfaction of the event to include checking that what is reflected on the BEO is consistent with service delivery, introduction and turnover to the banquet team
Responsible for keeping up to date on market trends, pricing and product offerings, viewing websites and using this information to ensure Aulani is positioned right in the market.
Encourages mentoring and coaching of O&T cast, which includes Coordinators and support staff
Other duties as assigned

Required Qualifications & Skills

Minimum 3 years of proven strong work experience in hotel sales and/or guest service experience
Demonstrated strong computer proficiency in MS Office and other work-related systems
Ability to work in a fast-paced environment, manage high volumes of work, multi-tasking and prioritization skills
Able to work flexible schedules and attend work events
Strong sales and negotiation skills
Highly motivated and devoted to achieving objectives
Ability to develop personal sales plan
Proficient with multiple computer systems
Create and deliver well prepared sales presentations
Excels in planning and determining course of action to achieve tasks
Strong analytical, critical thinking, conflict resolution and problem-solving skills
Ability to work, interact and communicate effectively with peers and operating support departments to be a credible business partner
Excellent written and verbal communication skills
Ability to collaborate with key partners to problem solve and meet client needs
Ability to use consultative approach by discovering and matching guest needs with our products and services, out of the box thinker

Preferred Qualifications

Work experience in hospitality/travel industry sales
Knowledge of Disney policies and procedures
Strong knowledge of Disney offerings and within the competitive marketplace

Education

Required: Minimum High School degree
Preferred: Bachelor’s degree

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $71,000-$95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Aulani, A Disney Resort & Spa:

Aulani, Disney Resort & Spa 將夏威夷島嶼的自然美景與精神融合在一起，並帶著 Disney 神奇魔力，迎接並頌揚夏威夷文化與故事。該度假勝地位於奧胡島上，佔地 21 英畝，度假村專為家庭設計，可讓您在藍天和美景中探索夏威夷的文化、歷史和傳統。演藝人員將栩栩如生地重現這些夏威夷的故事，同時保持 Disney 的著名服務和休閒娛樂活動。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 DVC Hawaii Management Company, LLC，其所屬的業務部門是 Aulani, A Disney Resort & Spa。

DVC Hawaii Management Company, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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