Food & Beverage Operations Director
Résumé du poste:
POSITION SUMMARY
The Food & Beverage Operations Director is responsible for overseeing the daily operations of the Hong Kong Disneyland Theme Park and Hotels, with direct accountability for all Food & Beverage services throughout the Resort. This role requires exceptional leadership skills to motivate and guide Cast Members, aiming to deliver outstanding guest experiences while maximizing business opportunities and enhancing relationships with our diverse international guests.
Key responsibilities include cultivating an operational environment focused on continuous improvement, consistently meeting and surpassing standards of guest satisfaction, efficiency, and productivity. This position must balance process control and innovation while adhering to Disney’s esteemed Quality Standards. The role is equally divided between strategic administration and hands-on operational management.
The Director holds full accountability for people management, steering efforts to ensure the delivery of superior service quality for our Guests. Additionally, the role involves driving the commercialization of F&B programs and promotions, aligning with the company’s growth and guest engagement strategies.
KEY ACCOUNTIBILITIES
Leadership and Relationship Management
Clearly communicate the vision and objectives of the Food & Beverage Operations to all Cast Members.
Foster a culture of quality and sincere service through consistent performance coaching and effective management procedures.
Identify development needs, coach team members, and implement reward/incentive programs to recognize exceptional performance.
Ensure development plans are created and executed for career growth at all levels.
Utilize sales and service performance indicators to motivate and enhance team performance.
Build relationships with global food and beverage business teams, emphasizing partnership and integration to establish robust operational platforms.
Strategic Business Planning and Execution
Collaborate with Revenue Management, Sales and Marketing, Entertainment, Merchandise, and Hotel Operations to drive business strategies that meet profitability targets.
Regularly review department processes to ensure their effectiveness and efficiency.
Balance resources to align with seasonal and annual business fluctuations.
Identify opportunities for product and facility development, considering Operating Income requirements, and communicate these opportunities to Senior HKDL Executives.
Focus on product development to enhance guest experience and drive business results.
Financial Performance
Manage the Food & Beverage Operations P&L, driving F&B per capita, Hotel F&B per room, and profit according to the AOP.
Monitor financial performance concerning departmental revenue, expenses, and resultant Operating Income to meet both short- and long-term financial goals.
Analyze performance and financial data to prioritize actions and make informed resourcing and capacity planning decisions.
Supporting development of new products and concepts to drive the business
Work with the Culinary and Marketing teams to develop new products and concepts that drive business, improve guest experience, and increase revenue opportunities.
Regularly evaluate current formats and concepts for productivity and market relevance to enhance the immersive guest experience in both the Park and Hotels.
Responsible for leader and cast development
Focus on the professional development of leaders and Cast Members through structured training programs, mentoring, and performance feedback.
Cultivate leadership skills and foster career development pathways to ensure a competent and motivated workforce.
QUALIFICATION AND REQUIREMENTS
10-15+ years’ experience in the F&B industry or relevant theme park business.
Extensive experience in multi-property F&B operations management with exposure to all lines of businesses
Strong relationship skills consistent with the extensive amount of personal interaction that will take place with Guests and Casts
Strong perspective of superior guest service and be able to lead a diverse team of Cast Members to deliver such standards
Solid negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation
Demonstrated ability to work within a matrix organization; willingness to work and integrate with multiple partners.
Fluent in Mandarin and English.
HKProfessional #LI-IT1
À propos de Hong Kong Disneyland Resort:
Le Hong Kong Disneyland Resort offre des expériences Disney inoubliables et culturellement exclusives aux visiteurs de tous âges et de tous horizons. Rempli de vos histoires et personnages Disney préférés, le Hong Kong Disneyland Resort offre à ses clients la possibilité de découvrir huit contrées qui abritent des attractions et divertissements primés et uniques en leur genre. Terminez votre aventure par un séjour dans l’un des luxueux hôtels Disney du complexe. Et la magie ne s’arrête pas là : en tant que membre dévoué de la communauté locale profondément soucieux du bien-être sociétal, le Hong Kong Disneyland Resort fait rayonner sa magie à travers ses programmes de service communautaire qui aident les familles dans le besoin, stimulent la créativité chez les enfants et leurs familles, encouragent la protection de l’environnement, et promeuvent une vie plus saine.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à HK International Theme Parks Limited qui fait partie d’une entreprise que nous appelons Hong Kong Disneyland Resort.
AMÉNAGEMENT POUR LES PERSONNES EN SITUATION DE HANDICAP POUR LES CANDIDATURES
The Walt Disney Company et ses sociétés affiliées sont des employeurs qui respectent l’égalité des chances en matière d’emploi et accueillent tous les demandeurs d’emploi, y compris les personnes handicapées et les anciens combattants handicapés. Si vous avez un handicap et pensez avoir besoin d’un aménagement raisonnable pour rechercher une offre d’emploi ou postuler à un poste, envoyez un e-mail à HKDL.Candidate.Accommodations@Disney.com avec votre demande. Cette adresse e-mail n’est pas destinée aux demandes générales d’emploi ou à la correspondance. Nous répondrons uniquement aux demandes qui sont liées à l’accessibilité du système de candidature en ligne en raison d’un handicap.
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About
Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.
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Community
Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.
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Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.
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