Food & Beverage Operations Director
Detalles del empleo:
POSITION SUMMARY
The Food & Beverage Operations Director is responsible for overseeing the daily operations of the Hong Kong Disneyland Theme Park and Hotels, with direct accountability for all Food & Beverage services throughout the Resort. This role requires exceptional leadership skills to motivate and guide Cast Members, aiming to deliver outstanding guest experiences while maximizing business opportunities and enhancing relationships with our diverse international guests.
Key responsibilities include cultivating an operational environment focused on continuous improvement, consistently meeting and surpassing standards of guest satisfaction, efficiency, and productivity. This position must balance process control and innovation while adhering to Disney’s esteemed Quality Standards. The role is equally divided between strategic administration and hands-on operational management.
The Director holds full accountability for people management, steering efforts to ensure the delivery of superior service quality for our Guests. Additionally, the role involves driving the commercialization of F&B programs and promotions, aligning with the company’s growth and guest engagement strategies.
KEY ACCOUNTIBILITIES
Leadership and Relationship Management
Clearly communicate the vision and objectives of the Food & Beverage Operations to all Cast Members.
Foster a culture of quality and sincere service through consistent performance coaching and effective management procedures.
Identify development needs, coach team members, and implement reward/incentive programs to recognize exceptional performance.
Ensure development plans are created and executed for career growth at all levels.
Utilize sales and service performance indicators to motivate and enhance team performance.
Build relationships with global food and beverage business teams, emphasizing partnership and integration to establish robust operational platforms.
Strategic Business Planning and Execution
Collaborate with Revenue Management, Sales and Marketing, Entertainment, Merchandise, and Hotel Operations to drive business strategies that meet profitability targets.
Regularly review department processes to ensure their effectiveness and efficiency.
Balance resources to align with seasonal and annual business fluctuations.
Identify opportunities for product and facility development, considering Operating Income requirements, and communicate these opportunities to Senior HKDL Executives.
Focus on product development to enhance guest experience and drive business results.
Financial Performance
Manage the Food & Beverage Operations P&L, driving F&B per capita, Hotel F&B per room, and profit according to the AOP.
Monitor financial performance concerning departmental revenue, expenses, and resultant Operating Income to meet both short- and long-term financial goals.
Analyze performance and financial data to prioritize actions and make informed resourcing and capacity planning decisions.
Supporting development of new products and concepts to drive the business
Work with the Culinary and Marketing teams to develop new products and concepts that drive business, improve guest experience, and increase revenue opportunities.
Regularly evaluate current formats and concepts for productivity and market relevance to enhance the immersive guest experience in both the Park and Hotels.
Responsible for leader and cast development
Focus on the professional development of leaders and Cast Members through structured training programs, mentoring, and performance feedback.
Cultivate leadership skills and foster career development pathways to ensure a competent and motivated workforce.
QUALIFICATION AND REQUIREMENTS
10-15+ years’ experience in the F&B industry or relevant theme park business.
Extensive experience in multi-property F&B operations management with exposure to all lines of businesses
Strong relationship skills consistent with the extensive amount of personal interaction that will take place with Guests and Casts
Strong perspective of superior guest service and be able to lead a diverse team of Cast Members to deliver such standards
Solid negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation
Demonstrated ability to work within a matrix organization; willingness to work and integrate with multiple partners.
Fluent in Mandarin and English.
HKProfessional #LI-IT1
Acerca de Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort ofrece experiencias inolvidables y culturalmente distintivas de Disney para huéspedes de todas las edades y orígenes. Repleto de sus historias y personajes favoritos de Disney, Hong Kong Disneyland Resort ofrece a los huéspedes la oportunidad de explorar ocho tierras diversas que albergan atracciones y entretenimiento galardonados y únicos. Completa tu aventura con estadías en los lujosos hoteles Disney del complejo. La magia no termina en nuestras puertas; como miembro dedicado de la comunidad local que se preocupa profundamente por el bienestar social, Hong Kong Disneyland Resort transmite su magia a través de programas de servicio comunitario que ayudan a las familias necesitadas, impulsan la creatividad entre los niños y las familias, fomentan la protección del medio ambiente e inspiran una vida más saludable.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en HK International Theme Parks Limited, que forma parte de una empresa comercial que denominamos Hong Kong Disneyland Resort.
ADAPTACIÓN POR DISCAPACIDAD PARA SOLICITUDES DE EMPLEO
The Walt Disney Company y sus compañías afiliadas son empleadores que ofrecen igualdad de oportunidades de empleo y dan la bienvenida a todos los solicitantes de empleo, incluidas las personas con discapacidades. Si tienes una discapacidad y crees que necesitas una adaptación razonable para buscar un puesto vacante o presentar una solicitud para un puesto, envía un correo electrónico a HKDL.Candidate.Accommodations@Disney.com con tu solicitud. Esta dirección de correo electrónico no es para consultas generales de empleo ni para correspondencia. Solo responderemos a aquellas solicitudes relacionadas con la accesibilidad del sistema de solicitud en línea debido a una discapacidad.
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About
Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.
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Community
Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.
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Environment
Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.
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