Sales & Service Manager-Resorts, $71,000 - $95,100

Job ID 10106358 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Dec. 18, 2024

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Job Summary:

About the Role & Team

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

In this Sales & Service Manager role, you will be responsible for sales to include qualifying opportunities through proactive selling, leads, personal site visits, and key clients. The role is also responsible for planning and servicing different clients/files per year which include, but not limited to, the coordination and execution of custom and intimate events such as: birthday parties, retirement parties, holiday retreats and local social and corporate functions. In addition, you will be responsible for growing the production of Food & Beverage revenue and actualized room nights.

This position reports to the Assistant Sales Director

This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii

What You Will Do

Conversion of sales opportunities and leads by assessing the client’s needs through the discovery process
Work on proposals, contracts and addendum preparations; Work with support staff in delegation of day-to-day tasks
Act as a client advocate while balancing the company’s perspective and business objectives; models honesty, integrity, and professionalism, with a strong commitment to Disney excellence
Detailed planning, servicing and execution of Events
Present ideas, expectations and information in a concise well-organized manner and effectively run meetings with clients
Responsible for the increased production of F&B revenue and actualized room nights
Responsible for the financial analysis to include comp set in the marketplace and profitability
Accurately prepare individual F&B forecast in monthly timelines
Prepare accurate detailed BEO’s and resumes
Responsible for site inspections and planning sessions
Direct liaison between the client/guest, vendors and resort operating departments
Responsible for overall guest satisfaction of the event to include checking that what is reflected on the BEO is consistent with service delivery, introduction and turnover to the banquet team
Responsible for keeping up to date on market trends, pricing and product offerings, viewing websites and using this information to ensure Aulani is positioned right in the market.
Encourages mentoring and coaching of O&T cast, which includes Coordinators and support staff
Other duties as assigned

Required Qualifications & Skills

Minimum 3 years of proven strong work experience in hotel sales and/or guest service experience
Demonstrated strong computer proficiency in MS Office and other work-related systems
Ability to work in a fast-paced environment, manage high volumes of work, multi-tasking and prioritization skills
Able to work flexible schedules and attend work events
Strong sales and negotiation skills
Highly motivated and devoted to achieving objectives
Ability to develop personal sales plan
Proficient with multiple computer systems
Create and deliver well prepared sales presentations
Excels in planning and determining course of action to achieve tasks
Strong analytical, critical thinking, conflict resolution and problem-solving skills
Ability to work, interact and communicate effectively with peers and operating support departments to be a credible business partner
Excellent written and verbal communication skills
Ability to collaborate with key partners to problem solve and meet client needs
Ability to use consultative approach by discovering and matching guest needs with our products and services, out of the box thinker

Preferred Qualifications

Work experience in hospitality/travel industry sales
Knowledge of Disney policies and procedures
Strong knowledge of Disney offerings and within the competitive marketplace

Education

Required: Minimum High School degree
Preferred: Bachelor’s degree

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $71,000-$95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.