Desktop Support Specialist

工作 ID 10013852 地點悉尼, 澳大利亞 有意工作的公司 Industrial Light & Magic 日期已公佈 Aug. 13, 2024

申請

工作概要:

ILM is currently hiring Desktop Support Specialist at all levels and often in multiple locations. You may not see your specific career level advertised online, through the process you and your recruiter will work together to find the right role that combines your unique experience and career goals.

We are hiring across all levels for this discipline

Your role?

The Desktop Support Specialist provides high-performance operations support in a start-up user environment. The position focuses on troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows, SCCM, Centos Linux, MAC OSX, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner.

What will you be doing?

Efficient installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
Manage end user expectations and systems issues using technical and client service skills.
Manage the fundamentals of IT security protocol (account administration, etc.)
In association with Production Engineers, install and configure software as well as troubleshoot and repair malfunctioning software in the PC environment.
Administer mail systems, system installation and configuration, printing systems, installation of third-party software.
Setup and upgrade computer systems in a networked environment with minimum end user interruption.
Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
Proactively analyse existing processes, identify areas for improvement and propose achievable solutions.
Actively participate in ongoing process creation, improvement discussions and projects in both an individual and group setting.
Manage break-fix expectations with staff and effectively communicate changes accordingly.
Research and recommend hardware and software solutions as needed.
Troubleshoot and repair, or arrange for repair of defective computer equipment.
Effectively communicate status of issues and projects in progress to concerned parties on a timely basis.
Identify and recommend solutions to technical issues as needed.
Document and communicate system support issues with end users, IT staff, and management.
Perform special projects as needed.

To be a contributing member of this team, you will have a mix of these skills:

Diploma or Bachelor’s Degree in Computer Science or equivalent or years of desktop support experience in a fast-paced production environment.

Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
Strong skills in Linux operating systems (CentOS primarily). Command line experience required. Remote management and scripting experience helpful.
Windows 7 or 10 operating systems experience a plus.
Experience supporting 3D artists and software developers or working in a creative environment is a plus.
Able to communicate in a professional and friendly manner with co-workers
Excellent technical, verbal and written skills.
Self-starter, energetic, strong organizational skills and ability to prioritize workload.
Team player that strives to maximize team/department performance.
Detail-oriented and be able to handle a variety of tasks in an efficient manner.
Able to manage time effectively, triage and prioritize based on production needs.
Able to lift 22KGs on a regular basis.
Must be willing to participate in a rotating on-call schedule

JoinILM

This position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic. Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

申請

關於Industrial Light & Magic:

ILM 由 George Lucas 於 1975 年創立，擁有世界領先的設施，服務電影、商業製作和吸引力產業。ILM 已為 325 多個拍攝影片創造了視覺效果，並在有史以來全球票房前 10 名中的 7 部中發揮了重要作用，並在前 50 名中參與了 25 部。ILM 設定了視覺效果的標準，在電影歷史上打造一些極有魅力的角色。公司為數碼革命的前沿，繼續在視覺效果、VR、AR以及沉浸式影院中開辟新天地。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 ILM (Australia) Pty. Ltd.，其所屬的業務部門是 Industrial Light & Magic。

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