Assistant Manager, Operations, Disney Store APAC

工作 ID 10107503 地點新加坡, 新加坡 有意工作的公司 Disney Experiences 日期已公佈 Nov. 27, 2024

申請

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

Disney Consumer Products (DCP) is the division of Disney Experiences that brings beloved brands and franchises into the daily lives of families and fans through products – from toys to t-shirts, apps, books, console games and more – and experiences that can be found around the world, including on the Disney Store e-commerce platform and at Disney Parks, local and international retailers, as well as Disney Store locations globally. The business is home to world-class teams of product, licensing and retail experts, artists and storytellers, and technologists who inspire imaginations around the world.

The Assistant Manager, Operations will play a pivotal role in the success of Disney Stores APAC by driving operational efficiency and effectiveness. This position will oversee the management of 3PL Warehouses and the Last Mile function across the broader APAC region, ensuring seamless execution of logistics and fulfillment processes

Responsibilities:

Operations

Vendor Management

Define and monitor SLAs for third-party vendors, including DCs and Last Mile providers.
Ensure flawless execution of SLAs, guaranteeing accurate and timely fulfillment of Disney Store orders.

Warehouse Operations

Manage the local 3PL relationship, supervising warehouse activities to ensure safe and efficient operations, covering stock receiving, putaway, replenishment, picking, packing, dispatch, and returns.
Plan and oversee daily workflows, resource allocation, and warehouse capacity to meet operational targets.

Logistics and Inventory Management

Collaborate with Buying, Product, and Marketing teams to ensure timely goods receipt for new product launches and promotions.
Partner with 3PL to optimize inventory control systems, conduct cycle counts, and manage stock categorization (slow, medium, fast-moving items) for space optimization.
Conduct audits, physical inventory checks, and quality control measures to maintain accuracy and meet quality criteria.

Process Improvement

Lead initiatives with 3PL and Last Mile Providers to achieve cost optimization and enhance service quality.
Support operational reporting/scorecards to track performance and identify improvement opportunities.

Administrative Support

Manage procurement, purchase orders, and consumables to support smooth operations.
Validate vendor billing accuracy and process payments promptly.
Maintain up-to-date Vendor Manuals and Standard Operating Procedures (SOPs).

Compliance and Safety

Ensure operations adhere to statutory requirements and company policies, maintaining a safe, clean, and healthy work environment.

Collaboration

Communicate effectively at all levels internally and externally.
Partner with Buying, Planning, and Sourcing teams to optimize inventory flow and address guest or 3PL product quality concerns.
Work with Digital and Guest Service teams to enhance guest experiences, including recommendations for checkout, returns, and complaint resolution.
Collaborate with Marketing to implement packaging, delivery standards, and promotional initiatives that exceed guest expectations.
Work with Global Operations on inventory balancing and variance investigations.
Influence stakeholders to improve inventory turnover and resolve aged or excess inventory issues.

Drive Commercial Outcomes

Efficiently manage end-to-end operations of Singapore and Australia DCs, including shipment receipts, order scheduling, picking, inventory, fulfillment, and returns.
Benchmark externally and optimize vendor negotiations, contracts, and performance with support from Procurement and Legal teams.
Track and analyze operational data to identify opportunities and implement solutions with internal and external stakeholders.

Requirements:

Minimum 3 years of experience in warehouse/inventory management or a similar role, preferably in eCommerce, omnichannel, or FMCG sectors.
Knowledgeable in logistics, including carriers, shipping policies, and procedures.
Experienced in setting up distribution centers, inventory management systems, and logistics workflows.
Background in project management within an omnichannel or FMCG environment.
Skilled in interpreting policies and procedures, providing implementation guidance, and identifying improvement areas.
Proven ability to manage multiple tasks and pivot priorities under tight deadlines.
Highly adaptable, proactive, and a self-starter who thrives in a fast-paced environment.
Strong interpersonal, communication, critical thinking, and problem-solving skills.
Demonstrates ownership, accountability, and innovative problem-solving capabilities.
Effective collaborator in dynamic and evolving settings.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia)，其所屬的業務部門是 Disney Experiences。

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