Technical Account Manager

工作 ID 10099705 地點 Richmond, 澳大利亞 / 墨爾本, 澳大利亞 有意工作的公司 The Walt Disney Company (APAC) 日期已公佈 Nov. 05, 2024

申請

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Technical Account Manager (Australia & New Zealand) is responsible for providing technical and operational support and expertise to local partnership activity and driving a market-localised product experience that enhances sustained subscriber and revenue growth, and customer engagement and satisfaction with Disney + in the ANZ market.

This opportunity is suitable for someone who is in the beginning stages of their career and has future career aspirations in Product. Our ideal candidate is a curious person who gets their energy from working collaboratively across multiples markets, lines of business, partners, and teams to understand requirements and identify solutions. Your data driven approach means that you can share insights and recommendations that will bring value to business decisions. You are a confident and articulate communicator who understands the value in partnerships and can influence from a distance. Customer satisfaction is a top priority and you truly love working with people to ensure that we are providing best in class product.

Your key responsibilities will include, but will not be limited to:

Support external distribution and promotional partners across ANZ with product and technology activities including (but not limited to): Technical integrations (app, billing API, metadata feed); Device/Platform updates (software, firmware, hardware); Major product updates
Acting as a technical and product SME to support internal and external partner activities as required
Be a clear, persuasive, and collegiate voice for ANZ customers and business stakeholders, articulating goals and requirements to support the successful execution of new features, enhancements, and offerings
Assist with the localisation and review of product documentation, liaising with internal stakeholders and partners as required to ensure local product requirements and capabilities
Acting as a technical and product SME, assist with ad hoc requests to support internal and external partner activities as required.

To be successful in this role, you will hold:

3+ years in Technical Account Management or Product role, or similar experience
Experience working closely with internal and external technical teams with the ability to translate technical language to non-technical users, troubleshoot technical issues, and manage tracking and resolution of issue, bug, and feature logs
Excellent critical thinking, teamwork, communication, organizational and time management skills
An understanding of consumer behaviour will be beneficial in this role
Proficient with relevant collaboration tools such as JIRA and Confluence, data analytics and visualisation tools such as Looker, and modelling tools such as Excel. Expertise in CRM systems such as Salesforce an advantage

Additional Information:

This is unique opportunity to join the talented team that develops and delivers unparalleled entertainment across Australia and New Zealand so if this role captures your imagination then apply now!

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

The Walt Disney Company can provide individual accessibility support that may be needed during your interview process. Please let us know of accommodations that may assist in helping you feel welcome by emailing wdi.careers.au@disney.com.

申請

關於The Walt Disney Company (APAC):

70 多年來，The Walt Disney Company 一直為亞太地區的消費者提供娛樂，並豐富人們的生活。現今的消費者可以在許多方面以及在澳洲、紐西蘭、中國大陸、日本、韓國以及東南亞的許多市場中發現新的品牌體驗。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Australia) P/L，其所屬的業務部門是 The Walt Disney Company (APAC)。

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