Business Systems Analyst

工作 ID 10105797 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Cruise Line 日期已公佈 Dec. 09, 2024

申請

工作概要:

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts and it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact?

For over 25 years, Disney Cruise Line has set the standard for family cruising, combining legendary Disney storytelling with premier entertainment and unparalleled guest service. With a fleet of beautifully crafted ships, Disney Cruise Line offers unforgettable vacations to destinations around the globe, including the Caribbean, Europe, Alaska, and more. Each voyage is crafted to deliver magical moments, exceptional dining, and immersive experiences for guests of all ages. Whether it's enchanting kids' clubs, Broadway-caliber shows, or luxurious adult-only retreats, Disney Cruise Line creates unforgettable journeys for the entire family.

The Disney Cruise Line Risk Management’s Business Systems Analyst role supervises the ongoing needs related to the successful operation of Disney Cruise Line Risk Management’s reporting systems, including the Disney Cruise Line Incident Management System (DCLIMS), SeaCare, and the Claims Administration Reporting System (CARS).

We are seeking a candidate who can quickly adapt, demonstrates a positive attitude, and is deeply passionate about support and service. This individual should be a team player who takes accountability for their responsibilities, fosters strong collaboration within the team, and effectively supports business users while working seamlessly with internal and external partners.

This position is based in Celebration, Florida.

This position reports to the Sr Manager – DCL Risk Management

You Will:

Identify, troubleshoot, and resolve user reported system issues including data interface and functional issues, as well as user access
Lead projects of small complexity to ensure business needs are met and completed within a defined schedule and budget
Build and maintain administrative coding tables across systems/platforms
Work closely with users to understand business problems and opportunities, and analyze and present solution options
Collaborate with IT Security, project managers, vendors, and internal partners to address open findings and ensure the successful design, development, and testing of project implementations.
Act as the liaison between business users, IT technical personnel, and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and escalation of complex or critical business problems
Partner with system administrators/stakeholders to develop and assign trainings and communications for end-users
Serve as point-of-contact for new user access requests for DCLIMS and maintain roles grid for Business Systems Management team

You Will Have:

3+ years of experience in business systems analysis, including designing and building system solutions that meet organizational needs.
Demonstrable ability to interpret business needs into application requirements and recommend solutions for enhancements
Ability to effectively communicate complex business and technology information with both internal and external contacts in both written and verbal formats
Proven strong organizational skills with attention to detail
Demonstrated decision-making skills, problem-solving skills, as well as continuous improvement process skills
Demonstrated skills in project management for moderate-complexity projects
Experience working with cross-functional teams; understanding tasks and responsibilities; providing direction to users and vendors to complete work efforts
Excellent interpersonal and relationship-building skills
Proven self-starter with the ability to work independently, manage priorities effectively, and deliver high-quality results within established timeframes
Demonstrated experience with identifying, troubleshooting, and resolving user-reported system issues

Preferred Qualifications:

Familiarity and/or experience in Risk Management, Claims Administration, and/or Safety Management operating systems

Required Education

Bachelor’s degree in Risk Management, Industrial Engineering, Information Technology, Business Administration, or equivalent

Preferred Education

Master’s degree in Risk Management, Industrial Engineering, Information Technology, Business Administration, or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company:

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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申請

關於Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Cruise Line。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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