Mgr-Site Reliability Engineering

工作 ID 10101530 地點奧蘭多, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Oct. 08, 2024

申請

工作概要:

Manager-Site Reliability Engineer

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Commerce Shared Services organization within Technology & Digital for Disney Experiences. It works closely with Technical Operations and Product Delivery teams.

The Manager- Site Reliability Engineering will report to the Senior Manager – Site Reliability Engineering.

About The Role & Team:

This is a people leadership role over a strong team of site reliability engineers. You will enable this team by defining, measuring and improving service levels for the team and for the portfolio of applications supported by the team. This team needs a strong mentor who can help develop and execute specific reliability plans in line with the business strategy of DX Tech and Digital.

What You'll Do:

Oversee finances and budgets in MyPPM, ensure accurate billing processes, and contribute to forecasting and accrual processes to maintain financial integrity and support organizational objectives
Work with the vendor management team to maintain the optimal mix of cast members, contractors and managed services to support the required work
Manage the work of your team in Jira and maintain documentation in Confluence
Lead the evolution of DevOps practices within the broader team framework, guiding others in leveraging this culture to enhance observability practices
Manage the SRE team to deliver monitoring and observability for the development and business users as needed
Work with development teams to develop and manage mutually agreeable service levels for all critical business applications
Drive teams to consult, design, build, and support development pipelines, automate infrastructure and operations, build telemetry for monitoring, engineer high-reliability and reinforce best-practices to secure company data
Lead your team to develop and grow all aspects of technology engineering skills using Amazon Web Services and Google Cloud Platform for container, virtualization and serverless based workloads
Develop and advocate strategic directions for reliability, observability and recovery and bring practical knowledge on systems, network, operational excellence and application stability, security, performance, and capacity management
Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope
Proactively track and assess new technologies across the industry to inform strategic decision-making and recommendations

Required Qualifications:

Minimum 8 years of related work experience
Demonstrated leadership in implementing observability principles across complex systems and environments, fostering a culture of reliability and resilience
Extensive experience with modern software delivery tools, including GitHub, GitLab, Harness.io, LaunchDarkly, AWS Code Deploy and Azure DevOps and with optimizing workflows and ensuring seamless deployment processes
Proficiency in designing and managing highly scalable and resilient infrastructure using configuration management and orchestration tools such as Terraform, Cloud Formation, Ansible and Chef, driving operational excellence and efficiency
Preferred not required: Leveraging AI for predictive insights, driving measurable continuous improvement in system reliability
Outstanding communication and leadership abilities, to ensure effective growth and development of team
A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging

Required Education:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC，其所屬的業務部門是 Disney Experiences。

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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