Sr Revenue Management Analyst

工作 ID 10081367 地點新加坡, 新加坡 有意工作的公司 Disney Cruise Line 日期已公佈 Jul. 23, 2024

申請

工作概要:

Disney Cruise Line Sr. Revenue Management Analyst – Singapore

Our shoreside Cast Members support Crew Members and strategy efforts for our fleet of six ships and growing. Chart the course for an incredible career journey with Disney Cruise Line!

We Are…

Disney Cruise Line Revenue Management is responsible for fleet-wide pricing, revenue planning, and inventory control.
The Sr. Revenue Management Analyst is the resident expert of their ship and its revenue strategy, and of the fulfillment process for Internal Requests for Guest Staterooms (IRGS). IRGS is the term used for business travel on DCL ships by Cast Members and vendors.

The Sr. Revenue Management Analyst is responsible for enacting a selling strategy, supporting pricing decisions that meet revenue goals, and working with other shoreside teams to ensure that each guest and IRGS reservation is paid in full and assigned a stateroom so the pier and onboard teams can provide a seamless guest experience. They are also responsible for developing and supporting ship specific reporting and onboard pricing strategies.

Position Responsibilities:

Partner with Revenue Manager on inventory control strategies and implement real-time inventory controls in SeaWare, Disney Cruise Line’s reservation system, including opening and managing promotional offers
Use SeaWare to book IRGS reservations, view inventory, adjust selling limits, assign staterooms, apply payments, apply manual adjustments, and void fees
Monitor exception reports and/or the IRGS system to ensure guests, vendors, and Cast have fully paid applicable deposits and balances, as well as ensure policies are being followed
Partner with various shoreside and shipboard teams to problem solve challenges, apply Guest Communications vouchers to reservations, and process IRGS
Work with shipboard and RM team to block rooms for maintenance and IRGS while minimizing impact to guests and revenue
Analyze onboard spend to make pricing, product, and inventory recommendations
Partner with multiple departments to conceptualize new shipboard product offerings by providing data backed insights, potential financial impacts, and pricing recommendations
Track and report onboard activity bookings to provide insights into the business and recommendations to improve utilization and take rates
Produce local reporting including developing and maintaining tracking for key metrics by market
Collaborate with Revenue Manager to generate group quotes for Sales team
Answer IRGS system questions and provide guidance to users, and assist with testing and feedback of new tools and processes
Provide back-up support for Revenue Manager in evaluating Revenue Management System pricing recommendations
Apply data analysis and strategic thinking to ad hoc projects to support team priorities
Evaluate existing processes and reports and suggest, develop, or implement improvements

Basic Requirements:

Demonstrated Excel and PowerPoint proficiency
Strong oral and written communication skills
Curiosity about using data to answer questions and communicate recommendations
Self-motivated and detail-oriented, with the ability to quickly learn new systems and processes
Proven success collaborating with a range of partners
Strong sense of responsibility, ownership, and pride in delivering quality results
Bachelor’s degree in Business, Finance, Economics, Industrial Engineering, or related field, or equivalent experience

Stand Out:

Revenue Management, Pricing, or Cruise Industry experience
Experience working with Seaware or other inventory control system

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

#LI-DNI

申請

關於Disney Cruise Line:

遊輪行業領導 Disney Cruise Line 讓一家人享受溫馨時光——成人們可以休息充電，而孩子們可以體驗 Disney 獨有的神奇魔力。遊客可以從世界各地的港口啟程，踏上激動人心的旅行，前往巴勒比海、巴哈馬群島、阿拉斯加和歐洲等地。登上船隊的五艘船——Disney Magic、Disney Wonder、Disney Dream、Disney Fantasy 及 Disney Wish，以及 Disney 的巴哈馬私人島嶼天堂 Castaway Cay，船員為客人提供無與倫比的服務、迷人的故事和沉浸式家庭娛樂，這些只有 Disney 才可做到。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia)，其所屬的業務部門是 Disney Cruise Line。

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