Food & Beverage Operations Director

工作 ID 10106648 地點大嶼山, 香港 有意工作的公司 Hong Kong Disneyland Resort 日期已公佈 Nov. 26, 2024

申請

工作概要:

POSITION SUMMARY

The Food & Beverage Operations Director is responsible for overseeing the daily operations of the Hong Kong Disneyland Theme Park and Hotels, with direct accountability for all Food & Beverage services throughout the Resort. This role requires exceptional leadership skills to motivate and guide Cast Members, aiming to deliver outstanding guest experiences while maximizing business opportunities and enhancing relationships with our diverse international guests.

Key responsibilities include cultivating an operational environment focused on continuous improvement, consistently meeting and surpassing standards of guest satisfaction, efficiency, and productivity. This position must balance process control and innovation while adhering to Disney’s esteemed Quality Standards. The role is equally divided between strategic administration and hands-on operational management.

The Director holds full accountability for people management, steering efforts to ensure the delivery of superior service quality for our Guests. Additionally, the role involves driving the commercialization of F&B programs and promotions, aligning with the company’s growth and guest engagement strategies.

KEY ACCOUNTIBILITIES

Leadership and Relationship Management

Clearly communicate the vision and objectives of the Food & Beverage Operations to all Cast Members.
Foster a culture of quality and sincere service through consistent performance coaching and effective management procedures.
Identify development needs, coach team members, and implement reward/incentive programs to recognize exceptional performance.
Ensure development plans are created and executed for career growth at all levels.
Utilize sales and service performance indicators to motivate and enhance team performance.
Build relationships with global food and beverage business teams, emphasizing partnership and integration to establish robust operational platforms.

Strategic Business Planning and Execution

Collaborate with Revenue Management, Sales and Marketing, Entertainment, Merchandise, and Hotel Operations to drive business strategies that meet profitability targets.
Regularly review department processes to ensure their effectiveness and efficiency.
Balance resources to align with seasonal and annual business fluctuations.
Identify opportunities for product and facility development, considering Operating Income requirements, and communicate these opportunities to Senior HKDL Executives.
Focus on product development to enhance guest experience and drive business results.

Financial Performance

Manage the Food & Beverage Operations P&L, driving F&B per capita, Hotel F&B per room, and profit according to the AOP.
Monitor financial performance concerning departmental revenue, expenses, and resultant Operating Income to meet both short- and long-term financial goals.
Analyze performance and financial data to prioritize actions and make informed resourcing and capacity planning decisions.

Supporting development of new products and concepts to drive the business

Work with the Culinary and Marketing teams to develop new products and concepts that drive business, improve guest experience, and increase revenue opportunities.
Regularly evaluate current formats and concepts for productivity and market relevance to enhance the immersive guest experience in both the Park and Hotels.

Responsible for leader and cast development

Focus on the professional development of leaders and Cast Members through structured training programs, mentoring, and performance feedback.
Cultivate leadership skills and foster career development pathways to ensure a competent and motivated workforce.

QUALIFICATION AND REQUIREMENTS

10-15+ years’ experience in the F&B industry or relevant theme park business.
Extensive experience in multi-property F&B operations management with exposure to all lines of businesses
Strong relationship skills consistent with the extensive amount of personal interaction that will take place with Guests and Casts
Strong perspective of superior guest service and be able to lead a diverse team of Cast Members to deliver such standards
Solid negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation
Demonstrated ability to work within a matrix organization; willingness to work and integrate with multiple partners.
Fluent in Mandarin and English.

HKProfessional #LI-IT1

申請

關於Hong Kong Disneyland Resort:

香港迪士尼樂園度假區為不同國籍及年齡的賓客呈獻難忘且獨一無二的迪士尼奇妙體驗。賓客可以在這個奇妙王國裡置身喜愛的迪士尼故事中，在八個不同園區可盡情探索，親身享受各種獨有的得獎遊樂設施及娛樂體驗。賓客更可入住華麗又舒適的迪士尼主題酒店，令旅程更加完美。香港迪士尼樂園全心投入服務香港社區，致力傳揚樂園的奇妙歡樂。樂園透過不同層面的社區服務，關愛社會上有需要人士和家庭，啓發兒童和青少年的創意，更推動環境保護及健康生活。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 HK International Theme Parks Limited，其所屬的業務部門是 Hong Kong Disneyland Resort。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至HKDL.Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求

遇到技術問題？查看常見問題以尋求協助。