Food & Beverage Operations Director

Job ID 10106648 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Nov. 26, 2024

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Job Summary:

POSITION SUMMARY

The Food & Beverage Operations Director is responsible for overseeing the daily operations of the Hong Kong Disneyland Theme Park and Hotels, with direct accountability for all Food & Beverage services throughout the Resort. This role requires exceptional leadership skills to motivate and guide Cast Members, aiming to deliver outstanding guest experiences while maximizing business opportunities and enhancing relationships with our diverse international guests.

Key responsibilities include cultivating an operational environment focused on continuous improvement, consistently meeting and surpassing standards of guest satisfaction, efficiency, and productivity. This position must balance process control and innovation while adhering to Disney’s esteemed Quality Standards. The role is equally divided between strategic administration and hands-on operational management.

The Director holds full accountability for people management, steering efforts to ensure the delivery of superior service quality for our Guests. Additionally, the role involves driving the commercialization of F&B programs and promotions, aligning with the company’s growth and guest engagement strategies.

KEY ACCOUNTIBILITIES

Leadership and Relationship Management

Clearly communicate the vision and objectives of the Food & Beverage Operations to all Cast Members.
Foster a culture of quality and sincere service through consistent performance coaching and effective management procedures.
Identify development needs, coach team members, and implement reward/incentive programs to recognize exceptional performance.
Ensure development plans are created and executed for career growth at all levels.
Utilize sales and service performance indicators to motivate and enhance team performance.
Build relationships with global food and beverage business teams, emphasizing partnership and integration to establish robust operational platforms.

Strategic Business Planning and Execution

Collaborate with Revenue Management, Sales and Marketing, Entertainment, Merchandise, and Hotel Operations to drive business strategies that meet profitability targets.
Regularly review department processes to ensure their effectiveness and efficiency.
Balance resources to align with seasonal and annual business fluctuations.
Identify opportunities for product and facility development, considering Operating Income requirements, and communicate these opportunities to Senior HKDL Executives.
Focus on product development to enhance guest experience and drive business results.

Financial Performance

Manage the Food & Beverage Operations P&L, driving F&B per capita, Hotel F&B per room, and profit according to the AOP.
Monitor financial performance concerning departmental revenue, expenses, and resultant Operating Income to meet both short- and long-term financial goals.
Analyze performance and financial data to prioritize actions and make informed resourcing and capacity planning decisions.

Supporting development of new products and concepts to drive the business

Work with the Culinary and Marketing teams to develop new products and concepts that drive business, improve guest experience, and increase revenue opportunities.
Regularly evaluate current formats and concepts for productivity and market relevance to enhance the immersive guest experience in both the Park and Hotels.

Responsible for leader and cast development

Focus on the professional development of leaders and Cast Members through structured training programs, mentoring, and performance feedback.
Cultivate leadership skills and foster career development pathways to ensure a competent and motivated workforce.

QUALIFICATION AND REQUIREMENTS

10-15+ years’ experience in the F&B industry or relevant theme park business.
Extensive experience in multi-property F&B operations management with exposure to all lines of businesses
Strong relationship skills consistent with the extensive amount of personal interaction that will take place with Guests and Casts
Strong perspective of superior guest service and be able to lead a diverse team of Cast Members to deliver such standards
Solid negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation
Demonstrated ability to work within a matrix organization; willingness to work and integrate with multiple partners.
Fluent in Mandarin and English.

HKProfessional #LI-IT1

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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