Responsible for performing collection activities associated with delinquent Member accounts, including VISA credit cards, lines of credit, secured loans, signature loans, and home equity loans. Reviews delinquent accounts, determines Member circumstances to review options and, as circumstances indicate, assists legal counsel in collections proceedings. Ensures that the Credit Union's professional image is maintained.
Principal Responsibilities
•    Assumes responsibility for the effective and professional performance of collection functions. 
•    Contacts Members to collect on all delinquent loans, VISA Accounts, and NSF Accounts by means of direct communication (e.g. letters, telephone calls, personal office contact.)
•    Performs skip tracing to locate Members and assets.
•    Performs collections efforts in accordance with Credit Union policies and procedures and the Fair Debt Collections Practices Act.
•    Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts.
•    Maintains the Credit Union's professional reputation throughout collections operations and in all contact with Members.
•    Maintains confidentiality.
•    Interacts with Members in an efficient and effective manner while providing complete and accurate information.
•    Assumes responsibility for efficient and timely collection activities.
•    Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
•    Prepares documentation, following through on all phases of collection activities utilizing all tools available to collect, e.g. extensions, application re-writes, etc.
•    Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union employees.
•    Keeps management informed of activities and progress toward established objectives, and reports to management with the results of collection activity to review problem accounts, discuss solutions, and recommend charge-offs.
•    Attends and participates in meetings as required.
•    Assumes responsibility for related duties as required or assigned.
•    Stays informed of changes in collections policies, procedures, and related legal requirements.
•    Cross-sells loss mitigation and work out options while assisting Members.
•    Ensures that work area is clean, secure, and well maintained.
Required Skills
•    Ability to use Episys proficiently
•    Experience in collection procedures and related laws and regulations is preferred.
•    Experience in loan contract terms and a basic understanding of Bankruptcy laws is preferred.
•    Financial Institution experience with an understanding of deposit program, account ownership, and casualty insurance is preferred.
•    Excellent verbal and written communication skills.
•    Solid math skills.
•    Ability to work independently.
•    Ability to take initiative and work in a team.
•    Detail and goal oriented.
•    Organized; good time manager.
•    Responsible and Flexible.