Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world!

A few reasons why we think you’d love working here:

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Media Engineering is an innovative organization that is focused on providing the best possible video playback experience, art, and metadata to customers around the world, powered by exceptional technology. This strategic work requires streamlining and re-purposing technology across different business and distribution channels – including streaming, linear, and theatrical – so that technology can ebb and flow across the needs of the business.

The Media Processing and Distribution team is looking for a candidate who specializes in caching technology, distributed networking, and operational experience in CDN edge services. This role will join the Media Engineering organization as part of the Distribution Engineering team which develops and maintains CDN configurations for all CDNs in the Disney Distribution Mesh.

Responsibilities

• Oversee Day-to-Day operations of Disney Distribution Mesh

• Actively manage incidents, communicating across distribution teams, and performing root cause analysis

• Actively review performance metrics across our caching infrastructure for improvements (in concert with operations and performance management teams)

• Identifying areas for tuning and adjustment

• Work to solve distribution issues in concert with our operations and engineering organizations

• Build and execute frameworks for Incident, Problem and Change Management based on ITIL standards

• Provide tier-2 on call evaluation, escalation and support

Basic Qualifications

• BS/BA required

• Minimum of 5 years of experience managing caching solutions, preferably in a Content Distribution Network environment

• Experience in Content Distribution Network operations environments

• Expert knowledge of CDN Provider architectures and configurations

• Understanding of streaming video protocols (HLS) and how it interacts with caching

• Ability to perform Network Troubleshooting

• Knowledge of video players and impact on cache logic

• Knowledge of following:

  • HTTP/DNS/Internet Architecture

  • Caching (Varnish)

  • Web Serving (NGINX, HAProxy)

  • Cloud Technologies (AWS, GCP)

  • Scripting Languages (Python, et al)

  • Security Protocols (SSL Certificates, TLS)

  • Configuration Management (Ansible, AWX)

• Effective communication, written and verbal

• Passion for troubleshooting and debugging

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