Assistant Manager, Operations, Disney Store APAC

Job ID 10107503 Location Singapore, Singapore Business Disney Experiences Date posted Nov. 27, 2024

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Job Summary:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

Disney Consumer Products (DCP) is the division of Disney Experiences that brings beloved brands and franchises into the daily lives of families and fans through products – from toys to t-shirts, apps, books, console games and more – and experiences that can be found around the world, including on the Disney Store e-commerce platform and at Disney Parks, local and international retailers, as well as Disney Store locations globally. The business is home to world-class teams of product, licensing and retail experts, artists and storytellers, and technologists who inspire imaginations around the world.

The Assistant Manager, Operations will play a pivotal role in the success of Disney Stores APAC by driving operational efficiency and effectiveness. This position will oversee the management of 3PL Warehouses and the Last Mile function across the broader APAC region, ensuring seamless execution of logistics and fulfillment processes

Responsibilities:

Operations

Vendor Management

Define and monitor SLAs for third-party vendors, including DCs and Last Mile providers.
Ensure flawless execution of SLAs, guaranteeing accurate and timely fulfillment of Disney Store orders.

Warehouse Operations

Manage the local 3PL relationship, supervising warehouse activities to ensure safe and efficient operations, covering stock receiving, putaway, replenishment, picking, packing, dispatch, and returns.
Plan and oversee daily workflows, resource allocation, and warehouse capacity to meet operational targets.

Logistics and Inventory Management

Collaborate with Buying, Product, and Marketing teams to ensure timely goods receipt for new product launches and promotions.
Partner with 3PL to optimize inventory control systems, conduct cycle counts, and manage stock categorization (slow, medium, fast-moving items) for space optimization.
Conduct audits, physical inventory checks, and quality control measures to maintain accuracy and meet quality criteria.

Process Improvement

Lead initiatives with 3PL and Last Mile Providers to achieve cost optimization and enhance service quality.
Support operational reporting/scorecards to track performance and identify improvement opportunities.

Administrative Support

Manage procurement, purchase orders, and consumables to support smooth operations.
Validate vendor billing accuracy and process payments promptly.
Maintain up-to-date Vendor Manuals and Standard Operating Procedures (SOPs).

Compliance and Safety

Ensure operations adhere to statutory requirements and company policies, maintaining a safe, clean, and healthy work environment.

Collaboration

Communicate effectively at all levels internally and externally.
Partner with Buying, Planning, and Sourcing teams to optimize inventory flow and address guest or 3PL product quality concerns.
Work with Digital and Guest Service teams to enhance guest experiences, including recommendations for checkout, returns, and complaint resolution.
Collaborate with Marketing to implement packaging, delivery standards, and promotional initiatives that exceed guest expectations.
Work with Global Operations on inventory balancing and variance investigations.
Influence stakeholders to improve inventory turnover and resolve aged or excess inventory issues.

Drive Commercial Outcomes

Efficiently manage end-to-end operations of Singapore and Australia DCs, including shipment receipts, order scheduling, picking, inventory, fulfillment, and returns.
Benchmark externally and optimize vendor negotiations, contracts, and performance with support from Procurement and Legal teams.
Track and analyze operational data to identify opportunities and implement solutions with internal and external stakeholders.

Requirements:

Minimum 3 years of experience in warehouse/inventory management or a similar role, preferably in eCommerce, omnichannel, or FMCG sectors.
Knowledgeable in logistics, including carriers, shipping policies, and procedures.
Experienced in setting up distribution centers, inventory management systems, and logistics workflows.
Background in project management within an omnichannel or FMCG environment.
Skilled in interpreting policies and procedures, providing implementation guidance, and identifying improvement areas.
Proven ability to manage multiple tasks and pivot priorities under tight deadlines.
Highly adaptable, proactive, and a self-starter who thrives in a fast-paced environment.
Strong interpersonal, communication, critical thinking, and problem-solving skills.
Demonstrates ownership, accountability, and innovative problem-solving capabilities.
Effective collaborator in dynamic and evolving settings.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia), which is part of a business we call Disney Experiences.

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Explore this Location APAC

For over 70 years, The Walt Disney Company has been entertaining consumers in Asia Pacific – and enriching people’s lives. Today’s consumer can discover new branded experiences in many ways and in many markets across the APAC region.