Sr Product Manager II - Identity Observability

Job ID 10104482 Location Seattle, Washington, United States / Bristol, Connecticut, United States / Santa Monica, California, United States / Glendale, California, United States / San Francisco, California, United States / New York, New York, United States Business Disney Entertainment & ESPN Technology Date posted Oct. 25, 2024

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Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and cutting-edge capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

Job Summary:

Join the Magic of Disney: Lead Observability for Identity Services! At The Walt Disney Company, we don't just create experiences—we create magical moments for every guest, fan, subscriber and viewer who interacts with our brands. The Identity Product team is at the heart of this, powering the entire journey from registration to privacy choices, and we're looking for an Observability Product Manager to help us maintain the reliability of the Identity systems. In this role, you'll be the driving force behind our service reliability strategy, ensuring that our identity services—like login, registration and account management—run smoothly. You'll have the opportunity to implement an advanced observability program, building a world-class system for monitoring and proactively detecting issues. With your work, millions of Disney guests worldwide will enjoy flawless interactions with our identity solutions, enabling guests to engage with their favorite experiences from Disney+ streaming to theme park ticketing. By enhancing the performance and reliability of these critical identity systems, this role will ensure that guests are always ready to interact with the magic Disney offers.

Responsibilities:

Define and implement a comprehensive observability vision across Identity, ensuring the stability and performance of Disney's identity services
Build dashboards that provide real-time views of service health, enabling immediate detection and resolution of potential issues
Establish a proactive alerting system that flags critical incidents before they impact guest experiences, minimizing downtime
Create a standardized observability framework that allows for a holistic view of service ecosystems, identifying risks early and enhancing overall reliability
Partner with Engineering and Program to resolve incidents quickly, troubleshoot system issues, and contribute to the long-term resilience of services
Contribute to the development of long-term strategies that ensure consistent service reliability, and help define the product roadmap to continue delivering magical guest experiences
Demonstrates a proactive approach by anticipating challenges, identifying opportunities, and driving initiatives to enable effective outcomes

Qualifications:

Bachelor's degree and/or equivalent work experience
A minimum of 7 years of experience as a Product Manager, with a proven track record of success in building and executing observability strategies
Working knowledge of Datadog or similar observability tools, and a demonstrated ability to use data to drive product decisions
Strong ability to collaborate across teams, align stakeholders on product plans, and operate in a fast-paced, agile environment
Experience working within agile software development environments, leading squads through scrum processes
A deep appreciation for Disney’s mission to create magical experiences for guests, fans, subscribers and viewers

Preferred Qualifications:

Extensive experience with Datadog
A passion for working at The Walt Disney Company

The hiring range for this position in Santa Monica, CA, Glendale, CA, and Bristol, CT is $152,200 to $204,100 per year, in Seattle, WA and New York, New York is $159,500 to $213,900 per year and in San Francisco, CA is $166,800 - $223,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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With a thriving food-and-drink scene, eclectic neighborhoods and a stunning coastal setting, Seattle is a dynamic urban enclave nestled in the Pacific Northwest. The city is bounded by Lake Washington in the east and Puget Sound to the west, an ideal location for water recreation and sight-seeing cruises.