Lead Data Analyst

Job ID 10101460 Location Santa Monica, California, United States Business Disney Direct to Consumer Date posted Sep. 26, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

About The Team

The Subscriber Data Intelligence team is looking for a Lead Data Analyst who will help to measure, understand, and take action to mitigate subscriber churn across a growing ecosystem of Disney’s streaming service offerings (Disney+, Hulu, and ESPN+). Our team masters exploratory data analysis, advanced reporting, data visualization and storytelling to deliver actionable insights and provide recommendations to drive business decision-making. This team collaborates cross-functionally across the Direct to Consumer organization as well as with stakeholders from business units across The Walt Disney Company to generate insightful, compelling, and strategic analyses. This role will build strong relationships and partner closely with Finance, Business Operations, Business Strategy, and other Analytics teams to ensure the business understands complex retention trends and implications for strategic decision making. The team’s work will drive the development of business and operational plans that are expected to have broad influence at all levels of the organization.

Responsibilities

Communicate complex trends and churn drivers to a wide array of business stakeholders with varying technical expertise from operational teams to executive audiences, both in oral presentations and via written reports

Partner closely with business stakeholders (Product, Business Operations, Finance, Marketing etc.) to identify and unlock opportunities for improved subscriber retention

Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools

Translate complex business questions into SQL including proper cohorting, calculations, filtering criteria and/or aggregations

Partner with Data Science teams to uplevel analyses using clustering/segmentation, regression modeling, and/or predictive modeling

Required Qualifications

Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, Mathematics, or related field

7+ years of strategic analysis to inform product or business decision making

5+ years of hands-on analytical work experience with SQL (ETL ownership, complex transformations, development of “analytical” datasets)

Strong analytical skills with the ability to apply business strategy to data analysis and recommendations

Ability to think strategically, analyze and interpret first and third party information

Experience manipulating large data sets and interpreting data trends using a multitude of disparate data sources and tools

Expertise with data exploration and data visualization tools like Tableau or Looker

Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact

Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation)

Desired Qualifications

Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product

Experience in the technology industry and knowledge of how to build and implement data products

Experience presenting data stories to executive audiences

Experience operating in an SDLC environment and deploying code

Additional Information

#DISNEYTECH

The hiring range for this position in Santa Monica, California is $136,100 to $182,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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