Sr Product Manager

Job ID 10101923 Location Orlando, Florida, United States / Glendale, California, United States / Seattle, Washington, United States / Anaheim, California, United States Business Disney Experiences Date posted Sep. 27, 2024

Apply Now

ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

*Benefits and eligibility may vary by business and location

HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
WEEKLY PAY

View All

"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business, as well as other initiatives such as Hey, Disney!

This role sits in the Data Products & Platforms (DPP) organization within DX and as a Sr Product Manager, you will specialize in Digital Experiences and establish relationships while crafting the vision for our partners. Your focus on data from digital touchpoints will be instrumental in supporting critical decisions that drive guest happiness and revenue growth, underlining the significant impact of your role. Collaborating with cross-functional teams across marketing, IT, and analytics, this role will provide strategic leadership in gathering, storing, and using guest interaction data to optimize business outcomes.

Responsibilities:

Product Management: Cultivate the relationship with business partners. Ensure data products align with business strategies and drive insights that increase guest experiences.
Partner Collaboration: You will work closely with partners, engineering, architecture, and data domain owners to define key use cases. As a liaison technical teams and business partners, the role will translate partner needs into clear data requirements, encouraging team collaboration.
Data Strategy & Roadmap: Define and maintain a roadmap for Digital Experiences data initiatives, ensuring alignment with the broader data strategy and business goals. Based on partner feedback and analytics insights, prioritize features, enhancements, and technical improvements.
Guest Interaction Mapping & Insights: Partner with data scientists, analysts, and business teams to analyze guest data, finding opportunities to optimize touchpoints, increase guest happiness, and drive revenue. Focus on personalization and recommendations to improve guest interactions.

Qualifications & Skills:

Work Experience: 5+ years of related work experience.
Business Sense: Experience translating business needs into actionable data requirements—a strong grasp of the impact of digital touchpoints on guest experience and business metrics.
Partnership Skills: Outstanding ability to collaborate with various teams, including marketing, data engineering, and analytics teams.
Communication: Excellent verbal and written communication skills. Confident in the ability to present complicated topics to an executive audience.
Analytical Mentality: Strong problem-solving skills to make data-driven decisions. Familiarity with reporting and visualization tools (e.g., Tableau, Power BI) is an asset.
Data Expertise: Established understanding of digital analytics platforms, guest interaction plotting, and data integration processes. Familiarity with tools like Google Analytics, Adobe Analytics, or similar.
Technical Proficiency: Knowledge of data platforms (e.g., Snowflake, AWS), data transformation tools (e.g., debt), and SQL is a plus. Experience working with data pipelines that bring together and handle digital touchpoint data is also a plus.

Preferred Qualifications:

Certified Product Owner (CPO)
Agile certifications
Knowledge of theme park, hospitality, or entertainment digital engagement

Required Education:

Bachelor’s degree and/or equivalent work experience

Preferred Education:

Master’s degree and/or equivalent work experience

#DISNEYTECH

The hiring range for this position in Washington is $142,516.00 to $191,180.00 per year and in California is $136,038.00 to $182,490.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Orlando, FL

Whether you’re a theme park enthusiast, bird watcher, foodie, water sports fanatic, sun worshipper, arts patron, serious shopper or anything in between,the possibilities are endless in Orlando. And wonder is always within reach.