Product Manager

Job ID 10102081 Location Orlando, Florida, United States Business Disney Experiences Date posted Oct. 24, 2024

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Job Summary:

“We Power the Magic!” This is the driving force behind the world-class immersive digital experiences created by Disney’s Experiences Technology & Digital team. Our mission is to enhance the magic of Disney's iconic vacation brands, including Disney Parks & Resorts worldwide, Disney Cruise Line, Aulani – A Disney Resort & Spa, and Disney Vacation Club.

We are seeking a proactive, results-driven Product Manager who will take ownership of delivering innovative technology solutions for our resort experiences. This role involves leading critical initiatives like Total Experience (TxP), resort parking, room operations, online check-in, My Disney Experience checkout, and more, ensuring that guest arrivals are seamless and magical.

Key Responsibilities:

Own the product vision for the Resort Guest Arrival within Resort Technology, acting as its biggest advocate internally and externally, and ensuring that stakeholders fully understand its features, benefits, and value propositions.
Conduct comprehensive market research to identify trends, competitive products, and customer needs, ensuring alignment with industry best practices.
Drive action across cross-functional teams by managing product discovery, documenting both current and future states, and guiding development efforts.
Collaborate closely with business, product, and engineering partners to prioritize technical discussions and ensure alignment on goals and timelines.
Facilitate requirement gathering, scope definition, and user story creation, ensuring consistent communication with internal and external teams to drive execution.
Act as a negotiator and gatekeeper, ensuring alignment between business needs and technological capabilities, and prioritizing features with business and technology partners.
Continuously monitor key performance metrics to track product success, identifying opportunities for optimization and driving continuous improvement initiatives.
Proactively identify risks and dependencies that may impact product timelines, and collaborate on mitigation strategies to ensure on-time delivery.
Build and nurture strong relationships with key stakeholders across the organization, ensuring seamless collaboration between product, tech, design, sales, and resort teams.
Coordinate and communicate product releases and updates to stakeholders, ensuring timely delivery and a smooth deployment process.
Collaborate with assigned solution architects to provide solution design for architecture discussions, and prepare technical specifications including sequence diagrams, wireframes, and process engineering documents.
Collaborate with assigned solution architect and tech leads to define data translation between systems, including data conversion strategies and attribute definitions for APIs, integrations, and configurations.
Write detailed functional specs to be used by developers for technical implementations, guiding them through the high-level architecture of the product.

Required Qualifications:

Minimum of 3 years of product management experience within a large, matrixed organization, with a proven ability to drive product delivery from concept to execution.
Proven experience with APIs, integrations, configurations, and working with technical components to deliver functional designs and capability mapping.
Strong understanding of software development lifecycle and expertise in building product roadmaps.
Experience with solution design, writing specs, wireframing, and creating sequence diagrams to translate product vision into actionable technical deliverables.
Demonstrated ability to be the communication bridge between technical and non-technical teams, translating business needs into technical requirements.
Strong technical background with the ability to lead complex initiatives spanning multiple teams and functional areas.
Advanced skill in writing business, technical, and functional requirements, ensuring clarity and precision in all documentation.
Proficiency with Microsoft Office and collaboration tools like Jira, Smartsheet, and Confluence.
Excellent communication skills, both written and verbal, with the ability to motivate, influence, and drive teams to successful outcomes.
Proven ability to work independently and collaboratively, maintaining high levels of productivity.

Preferred Qualifications:

Bachelor’s degree in Computer Science, Engineering, Information Systems, Hopitality, or related field.
Experience in the hospitality or lodging industry.
Familiarity with resort operations or an understanding of the domain.
Experience with Agile development methodologies and project management tools.

Education:

Bachelor’s degree or equivalent work experience.

#DISNEYTE

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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