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Associate Technical Support Specialist - ILM London

Job ID 10103677 Location London, United Kingdom Business Industrial Light & Magic Date posted Oct. 11, 2024
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Job Summary:

Position Summary


We are looking for an Associate Technical Support Specialist who reflects the innovative spirit, creative talent, production excellence and passion for great filmmaking that define ILM.

Partnering closely with ILM Tech teams, they will help contribute to ensure operations run smoothly for our employees.


What You’ll Do:

  • Maintain computer systems and associated IT equipment within our offices and facilities.

  • Communicate effectively with teams to ensure equipment is always production ready.

  • Efficient installation and configuration of software as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.

  • Manage end user expectations and systems issues using technical and client service skills.

What We’re Looking For:

Required Skills / Competencies:

  • Exceptional level of communication- listening, comprehension and effective communication to demonstrate to the client / ILM teams that you can solve their problem.

  • Friendly, approachable and a “can do” attitude.

  • Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production.

  • Self-starter, energetic, strong organisational skills and ability to prioritise workload.

Technical Skills Required:

  • Demonstrated ability to perform typical network troubleshooting / performance issues.

  • Strong working knowledge of Linux and Windows Operating systems.

  • Good level of knowledge of networking principles and equipment (Switches, routers, cabling, VLANs etc).

This role is On-site, which means the employee is required to work full-time on-site at a Company designated location

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About Industrial Light & Magic:

Founded in 1975 by George Lucas, ILM is the leading effects facility in the world, serving the motion picture, commercial production, and attraction industries. ILM has created visual effects for over 325 feature films and has played a key role in seven of the top 10 worldwide box-office hits of all time and has contributed to 25 of the top 50. ILM has set the standard for visual effects, creating some of the most stunning images in the history of film. At the forefront of the digital revolution, the company continues to break new ground in visual effects, VR, AR, and Immersive Cinema.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with ILM (UK) Ltd., which is part of a business we call Industrial Light & Magic.

ILM (UK) Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

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