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Asso Specialist, Disney Youth Programs

Job ID 10104142 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Oct. 18, 2024
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Job Summary:

This position and role supports the sales effort and servicing of Disney Youth Programs, as well as reporting to the Event Services Manager to support the bookings in Hong Kong as in overseas, also, to support Youth program operation, booking system and reports driven, coordination and execution of local and overseas schools and youth groups to join Disney Youth Programs for educational, musical performance and celebration. In this role, the Associate Specialist will be expected to prepare youth related business reports and support the analysis on the figures, program booking trends, and district penetration figures and Program operations to work closely with multiple teams in order to fulfill the administration of the bookings, payment and ensure smooth and satisfactory arrival of the groups and our target customer.  

Job responsibilities: 

  • Manage relationships with Principals, teachers and youth leaders, via telephone, email, presentations, and face-to-face meetings, proving clear and concise messages to them in an effort to promote and sell youth experiences at Hong Kong Disneyland.   

  • Assist the leader in the evaluation of youth questionnaires, youth figures and reports and to conduct research on up-to-date education trend and reform for future program enhancement, development and operation.   

  • Assist and support the leader on program analysis, enhancement and operation in order to ensure the youth products designed best match with the Hong Kong market needs

  • Consult Principals, teachers, youth leaders etc during sales call (email and phone) in determining the best programs for the group following a discovery process and address stakeholders’ concerns and enquiries

  • Support the Youth Sales Team in the utilization of the figures in SFA, youth database creation as well as to support analysis on the youth reports for the planning of sales strategies and tactics. 

  • Office administration and clerical support, including the arrangement of meetings, taking meeting minutes, office supply ordering / pickup and maintenance, courier deliveries, team cast related preparation and arrangement, organize filing systems and other related tasks. 

Job requirements  

  • Higher Diploma or above in any relevant disciplines with at least 2 years of relevant working experience;

  • Independent, detail-minded and self-motived with good communication, organizational and project management skills;

  • Strong experience in administration work with customer service facing role, ability to deal with people tactfully and in an appropriate manner;  

  • Corporately presentable, strong problem solving skills with ability to multi-task and work independently  in a fast and dynamic work environment

  • Excellent command of written and spoken English, Cantonese, and Putonghua 

  • Proficiency in computer applications. Familiar with SFA, preferably with knowledge in student education products and programs in Hong Kong and understanding of Hong Kong school market and curriculum is an advantage

HKProfessional #LI-CL1

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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ABOUT HONG KONG DISNEYLAND

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    Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.

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    Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.

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    Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.

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