Telecom Operations Manager - TechOps

Job ID 10105015 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Nov. 07, 2024

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Job Summary:

Telecom Services is looking for an individual with strong leadership, technical skills, and experience managing communications systems, in support of technical operations and field support services for Disney’s Parks and Resorts. The Telecom Operations Manager must have a strong understanding of network connectivity, telephony systems, and electronic systems support.

The position will include managing a diverse and talented team of technicians within a collective bargaining agreement. This individual will coordinate and collaborate across many functional departments to provide technical sustainment, and the delivery of voice and data services. This individual must also have a strong understanding of outage resolution and troubleshooting.

This is a swing shift position, Monday - Friday 12PM-8PM and reports to Manager-Telecom Operations.

Responsibilities

Meet and conform to all safety policies and regulations set forth by the Walt Disney World Company. Ensure a culture of safety is foremost in the department.
Support and maintain critical business services for Resorts infrastructure and applications including telephone systems, interactive-TV, Guest Wi-Fi, optical network terminals, door lock networks, etc.
Support and maintain telephony and data services for Parks, Resorts and Special Events.
Analyze Data using ServiceNow and audit reports for strategic decision making.
Provide Layer 1 cable/wiring support and sustainment of the Disney Global Network.
Fiscal responsibilities for Operational/Project budgets.
Supervise a team of Union cast, maintain shift schedules, and ensure operational coverage.
Knowledge of administrative applications: Microsoft Office 365, ServiceNow, MyTime, CastMobile, Regulatory training, etc.
On-Call Manager on Duty (MOD) rotation, responsibility for system outages/issues after hours/weekends rotated on a weekly basis with other operational managers.
This is a second shift position – Monday - Friday 12PM-8PM

Qualifications

5+ years in the Telecommunication Industry.
2+ years of leadership or Lead Technician experience.
Experience and knowledge of Collective Bargaining contracts and unionized work environments.
Ability to collaborate with a range of partners while understanding multiple perspectives.
Strong time management, prioritization, and delegation skills.
Knowledge of VoIP, SIP, virtual, and physical network environments.
Knowledge of voice systems (Cisco, Avaya, Nortel) Unified Communications and Call Managers.
Strong written and verbal communication skills to convey data and analysis to internal and external customers.
Oversee technical outages and communicate updates, often performing as the on-call Telecom Technical Commander for supported systems.

Education

Bachelor’s Degree from a 4-year college or equivalent work experience

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.