Senior Manager-Guest Content Integration

Job ID 10095337 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Nov. 01, 2024

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Job Summary:

About The Role & Team:

Are you passionate about driving consumer-facing content strategies with direct impact on Walt Disney World product and experiences? Are you a partner-focused leader with a passion for thinking strategically and creatively about infusing Disney content and stories into the Guest experience to deliver unparalleled long-term results?

At Walt Disney World, we build memories, and as Senior Manager, Guest Content Integration, you will be leading the development and execution of commercial strategies and initiatives, through product and content integration, encouraging millions of Guests to experience our Parks and Resorts. You would lead the development of our site's product integration plans and pivotal initiatives delivering business, Cast, and Guest growth goals using business analytics, as well as consumer and industry insights and trends.

The ideal candidate is entrepreneurial, inquisitive, confident, self-directed, and comfortable working with and communicating to leaders at all levels in the organization. If this is you, come join our team!

If selected for this role, you will report to the Director- Walt Disney World Franchise & Content Strategy.

This is a Full-Time position.

What You Will Do:

It’s our mission to deliver commercial product strategies rooted in consumer and business analytics and insights, improving long-term profitability and Guest experience in measurable ways – with a future-forward mentality. Along with leading these product strategies, you will help cultivate an energizing culture of excellence, inspiration, and ownership!

Every single day is energizing as the Senior Manager, Guest Content Integration. On any given day you may:

Lead a dynamic and forward-thinking team responsible for driving content integration innovation and prioritizing multifaceted, often cross-property activations with various key partners including Park Operations, Walt Disney Imagineering, Disney’s Live Entertainment, Food & Beverage / Merchandise Lines Of Business, Marketing Strategy, and Finance
Develop Site-wide content and experience roadmaps based on site audience priorities and associated data and consumer insights
Elevate new, incremental business opportunities related to prioritized content and audience needs across lines of business, by analyzing internal and external trends, performing comprehensive market assessments to evaluate competitive positioning, and articulate value drivers
Collaborate across the entire Commercial Strategy organization, including Product Strategy, Marketing Strategy, Customer Experience, and Pricing, as well as key franchise partners across the company, ensuring comprehensive, vetted recommendations
Provide franchise input for Walt Disney World Guest experience investments growing future audience relevancy and addressing consumer needs supporting Disney differentiation and long-term business goals
Lead conceptualization sessions and recurring forums, working closely with cross-functional partners, and building a sophisticated and compelling case to gain support from cross-functional partners and senior leadership
Perfectly deliver franchise initiative go-to-market / launch plans through successful project management and cross-discipline collaboration
Participate in large cross-functional forums as a catalyst for change and champion for strategic alignment contributing inputs and providing solution-oriented opportunities to further bolster short- and long-term initiatives supporting planned Site growth

Required Qualifications & Skills:

At least eight plus years of proven experience in business development, brand management, finance, marketing, innovation, strategy, or franchise management/Strategy
At least five plus years in a leadership role with direct reports and managing projects with teams
Proven financial and analytical competence with the ability to lead sophisticated work within a matrix organization producing long-term strategies and delivering profitable initiatives
Experience developing cohesive, succinct and actionable strategies using disparate and sophisticated consumer-led insights from cross-functional sources
Proven track record managing a large volume of sophisticated work, effectively and efficiently, prioritizing continually to ensure business results are achieved
A creative, entrepreneurial spirit with business development and product strategy experience
High emotional intelligence with a shown ability to build positive relationships, secure agreements and deliver results across various teams
A gift for translating sophisticated problems into elegant solutions, articulating compelling stories
Ability to deliver presentations with poise, confidence and authentic style to senior executive leaders
Have an eye for business working with Profit & Loss, annual operating plans, and interpreting & communicating data

Preferred Qualifications:

Deep expertise in consumer products, theme parks, and/or resorts industries
Outstanding understanding of The Walt Disney Company franchises and business
Proven leadership capabilities within a matrix organization, especially with the ability to large teams and integrated partners
An entrepreneurial spirit and ability to drive effective risk-taking and big innovative thinking

Required Education:

Bachelor's Degree or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.