Education Coordinator

Job ID 10106607 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Nov. 14, 2024

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Job Summary:

About the Role & Team

This is an hourly role supporting the activities of the Guest Animal Experience Education team at Disney’s Animal Kingdom, Disney’s Animal Kingdom Lodge, and/or Epcot, and off-property within the local community. As an Education Coordinator you will assist managers in training, assessing, mentor, scheduling, and supervising a team of frontline Education Cast Members. You will coordinate the day-to-day operation of animal and nature-based guest experiences, including day guest experiences and revenue generating tours. You will partner effectively with managers and fellow Guest Animal Experience Education Coordinators to develop educational experiences crafted to promote wildlife and conservation awareness and action messaging while maintaining a structured and flawless operation for both Cast and Guests.

You will report to the Education Manager.

What You Will Do

Coordinate all aspects of guest experiences at Disney’s Animal Kingdom, Disney’s Animal Kingdom Lodge, and/or Epcot, and off-property within the local community
Train and mentor a team of frontline Education Cast Members supporting guest experiences and ensure all vital materials are available and show ready
Fulfill all the functions and responsibilities of the frontline Education Cast Members
Partner with Education Managers on design, implementation, and maintenance of content and training materials, research the most up-to-date information regarding animals and conservation topics, and act as a liaison with park and resort partners to ensure flawless experiences
Act as a positive role model for all Cast and Guests

Required Qualifications & Skills

Minimum six months of Walt Disney World experience
Ability to excel in an extremely dynamic, fast-paced, diverse and team-oriented environment
Proven strong Guest Service skills, with a focus on The 5 Keys Basics
Ability to walk/stand for long periods of time outdoors on uneven terrain and in all weather conditions
Ability to lift 50 pounds
Flexible work schedule including nights, weekends and holidays
A valid US driver’s license for a minimum of 5 years and ability to acquire a FL driver’s license
Operating a company vehicle, including a 15-passenger van and mini-bus
Ability to successfully complete Basic First Aid and CPR training
Strong presentation skills & ability to present information to guests in an informal setting
Demonstrated strong conservation and environmental knowledge, with the ability to appropriately message to all guests
Organizational and time management skills with attention to detail
Comfortable with coaching others, mentoring and partnering skills
Computer proficiency and willingness to learn new software applications

Preferred Qualifications

Experience with training and development
Experience supervising others in a professional work environment
Experience conducting informal education programs
Solid problem solving and decision making skills
Dedication towards teamwork
In depth knowledge of individual learning styles and preferences
Experience working in a zoo, aquarium, or nature center
Proficient in multiple languages

Preferred Education

Bachelor’s degree in Education, Environmental Education, Biology, Marine Biology, Zoology, Horticulture, or a related field

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.