Server, The Olelo Room - Full Time, $14.25/Hour + Gratuities

Job ID 1201149BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Nov. 19, 2024

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Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

100% full coverage of healthcare for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!

Responsible for greeting guests and creating an exceptional Aulani dining experience. Servers take/deliver orders and anticipate additional needs while bringing the story of Aulani to life in their interactions. Converse with Guests and Cast in ‘Ōlelo Hawai‘i to demonstrate the Hawaiian language and further activate the themed restaurant environments. High guest service expectations, initiative and ability to hold conversations with guests to assist with a storytelling experience while dining.

Responsibilities:

Ability to serve 4-6 table stations, depending on party size which includes taking food order, entering in POS system, delivering food to tables and following up with guest service and needs until meals are complete and guest leaves (all course meals, refills, pre-bussing tables etc.)
Work with POS systems to enter guest food orders accurately and efficiently
May set tables and/or seat guests
Converse with Guest & Cast Members in Hawaiian
Engage with guests to teach them about the Hawaiian culture and language using the ‘Ōlelo Room shadow boxes as a leaping point
Share Aulani Hawaiian values with our guests
Anticipate Guests needs and act accordingly
Serves food and beverage to Guests at proper temperature
Shares knowledge of wines and spirits to Guests
Able to articulate menu options and ingredients to Guests
Assists guests with directions, entertainment, show event schedules and other information
Clears tables and perform pre-bussing duties
Ability to work with kitchen/restaurant equipment including, but not limited to coffee brewers, juice and soda fountains and toasters
Must be comfortable working with kitchen supplies including small/large trays, carafes, coffee pots, plates, silverware and glassware
Practices proper sanitation procedures and maintains cleanliness of the side stations
Completes assigned side work as necessary including but not limited to: polishing silverware, folding/rolling napkins, filling condiment caddies, cleaning beverage side station, slicing and pitting fruit for garnishing drinks
May combine the serving of food with a small amount of the preparation of food
May serve as a Cocktail server
Enters guest order into system, delivers guest check, completes self-banking of guest checks

Basic Qualifications:

Must meet state requirements to obtain Hawaii Liquor Commission card
Must be at least 18 years of age
Knowledge of Hawaiian language and culture
Must have previous serving experience
Ability to multi task and work in a very fast paced environment
Speed, accuracy and efficiency are required and ability to work well under pressure
Demonstrated ability to own and resolve guest situations
Demonstrated excellent Guest service and service recover skills
Self directed, trusted and good team player
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications:

Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
Previous bartending experience in a fast paced high volume environment
Some food serving knowledge/experience
Knowledge of Japanese language preferred

Additional Information:

SCHEDULE AVAILABILTY
This role is Full-Time and requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.

SUBMITTING YOUR APPLICATION
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Keyword: AULANICASTING, Aulani Casting

The pay rate for this role in Hawaii is $14.25 per hour, plus gratuities. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.