IT Technical Support, $27.32 - $39.25/Hour

Job ID 10106541 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Nov. 14, 2024

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Job Summary:

About the Role & Team

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

The IT Technical Support will assist the IT manager in all applicable responsibilities. Responsible for working with all lines of businesses, resort leadership and team members to assist in maintaining technological equipment. Perform problem identification, appropriate reporting to support teams and drive resolutions.

This position reports to the Technical Specialist and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What You Will Do

Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc.
Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc.
Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc.
Use call accounting application to generate call accounting reports and billing statements for special events and/or groups.
Perform technology room inspections for designated rooms. Verify accurate functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections and Lutron.
Perform problem solving and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately call out issues to their respective support teams and/or vendors. Align all respective teams to drive efforts, gain results and resolve issues.
Assist leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager.
Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates. Attend meetings, trainings, stand-ups, functions and gatherings.

Here’s what you need to be successful at this job:

Minimum 1 years related experience.
Demonstrated ability to work with little to no supervision and make sound decisions.
Proven ability to call out high level decisions to appropriate leadership.
Knowledge in multiple systems, applications and hardware.
Knowledge of application, networking and hardware triage.
Excellent written and verbal communication skills.
Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors
Able lift and carry up to 50 lbs.
Able to appropriately use ladders up to 12 ft in height.
Able to stand for long periods of time or walk to distant locations and traverse up and down stairways.
Available to work various hours, extended hours, overnight, weekdays, weekends and holidays.

Required Education:

2-year college degree

Preferred Qualifications and Education

3+ years of related experience
4-year college degree

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, informational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $27.32-$39.25 per year. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.