Entertainment Tech and Programs Manager

Job ID 10104885 Location Anaheim, California, United States Business Disneyland Resort Date posted Nov. 13, 2024

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Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences (DX) . At Disney, you’ll help inspire magic by enabling our teams to push the limits of entertainment and create innovative built environments. The Entertainment Tech and Programs Mgr will oversee all logistics and project management tasks related to the daily operations of highly impactful areas within the Live Entertainment Technical department at the Disneyland Resort. This includes managing the planning, scheduling, resource allocation, and coordination of activities for Stage Technicians and Show Services Cast in the operation, maintenance, and sustainment of high-complexity shows, spectaculars, and events. The role requires managing timelines, budgets, and cross-functional collaboration to ensure seamless execution and delivery. You will communicate with all levels of leadership, peers, and team members, inspire Cast to promote operational excellence, and drive continuous improvement initiatives. A proactive approach to safety standards, preventive maintenance, and risk management will be prioritized and enforced. This role combines technical expertise with advanced project management, focusing on efficient, fiscally responsible execution of live entertainment. You will be assigned various entertainment offerings, which may require working on weekends, holidays, or overnight hours. You will report to the Area Manager-Entertainment Tech Maintenance

This will be for 3rd shift (Graveyard)

Responsibilities/You Will

Provide leadership for the cutting-edge technical projects and innovations including coordination, operation, maintenance, and sustainment of all technical elements of higher complexity shows and entertainment product, including spectaculars, for audio, lighting, video, automation, rigging, and other related disciplines. Including directly leading hourly union and non-union teams
Develop and execute comprehensive project plans for live entertainment events, encompassing timelines, resource allocation, and technical requirements, to ensure successful delivery from concept to completion
Perform as a Duty Manager when assigned to oversee the daily operation of the Technical Services and Show Services operations
Oversight of day of deployment of cast members, job activities, schedules, time recording, maintenance tracking reports and show reports
Manage cast development; guide, inspire, and hold team accountable for delivering daily operations. Coach, your team through regular interactions and quality conversations to ensure desired behaviors
Collaborate and partner with Entertainment Production and Operations teams; ensuring that all shared responsibilities support the performance, maintenance and sustainment of our shows, offerings, and events
Facilitate production meetings to ensure venue standards are being upheld as well as maintaining productive collaboration with key partners. Establish a presence amongst entertainment partners as the primary point of contact for all things technical support within a venue or project.
Help create the annual operating Plan (AOP), five-year plan, capital plan for assigned responsibilities while tracking expenses related to technical equipment, labor, and other resources, while implementing cost-control measures to stay within budget
Lead procurement process to repair/replace technical assets
Manage the processes and resources used to facilitate scheduling, labor tracking, procurement, maintenance activities, expense budgets, and reporting tools
Manage maintenance and operating guide and training programs to ensure cast safety, show readiness, and reliability of assets are to company standards. Including managing rigorous quality assurance processes, including system testing and pre-event rehearsals, to ensure all technical systems are operational and meet performance standards
Oversee and lead the justification, scheduling, and implementation of the IFP for assigned locations
Ensure all maintenance activities are performed efficiently, safely, and in compliance with Company standards and regulations including proper documentation utilizing reporting tools

Basic Qualifications/You Will Have

One of the following:

Proficiency with industry-standard software and hardware tools used for show control and show-action equipment.
Proven experience with large-scale live event productions, including concerts, theater, and corporate events.
In-depth understanding of signal flow, system integration, and troubleshooting within a live environment.
Project Management oversight of complex technical operation and maintenance

Exceptional communication skills, capable of articulating complex technical concepts to both technical and non-technical stakeholders.
Minimum 4 years of leader experience, leading hourly or salaried teams
Familiarity with collective bargaining agreements
Ability to be flexible with work schedule, including weekends, holidays and 3rd shift
Ability to manage confidential information and difficult conversations
Experience building relationships and working with all partners
Experience with budgeting and scheduling
Self-starter with the ability to deal with ambiguity
Proven proficiency with multiple software/computer programs including MS Office, MS Teams, Smartsheet, Maximo, MyTime, D Tools HR, etc

Preferred Qualifications

Leadership in a technical theater or maintenance environment
Project management or change management experience
Experience with Disneyland Resort collective bargaining agreements, specifically IATSE
Advanced knowledge of live entertainment crafts including but not limited to: facility and show lighting infrastructure, audio and RF protocols, automation and stage systems (encoders, TAIT control interfaces, profiles, safety hardware), rigging and rope access, video signal processing (distribution of video signals), special effects, scenic and stage systems
Knowledge of Disney HR procedures
Demonstrate passion and commitment to diversity and inclusion, including inviting diverse perspectives and promoting an inclusive work environment

Required Education

Bachelor's Degree in Business, Theater, Fine Arts/Technical, Engineering, or related field and/or equivalent work experience

The hiring range for this position in California is $94,200.00-$126,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.