Sr Solutions Engineer
ENJOY THE MAGIC
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*Benefits and eligibility may vary by business and location
- HEALTH INSURANCE & WELLBEING
- CHILDCARE OPTIONS
- PAID TIME OFF
- RETIREMENT PROGRAMS
- TUITION ASSISTANCE
- WEEKLY PAY
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
Job Summary:
At Disney, we are storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
The Disney Experiences (DX) Technology team combines custom technology solutions with creativity to produce robust applications that enhance all aspects of the guest experience. From one of the most sophisticated hotel reservation systems in the world to Disney Cruise Line shipboard systems, Disney Vacation Club member services, ticketing, PhotoPass, and even inventory applications to ensure we have the right number of Cast costumes. DX Technology seeks forward-thinking team members who are passionate about delivering a quality product and enjoy working closely with business partners on both strategic and tactical challenges.
This Engineer will be expected to play multiple critical roles for DX in regard to creation, implementation, and support of new IoT, Computer Vision and RF installations. This Engineer will work with business partners to perform site walks, work on installation recommendations, hardware layout, sustainment planning, and oversee installation. This includes tuning, configuration, and field support for each of these components to ensure success.
As part of the IoT installation, this Engineer will need to be able to help troubleshoot and navigate network issues at multiple layers with multiple teams managing the network equipment and firewalls. The Engineer should be able to troubleshoot these issues as part of installation and support. They should be able to understand and advise on basic topics from multiple disciplines of engineering.
Required Qualifications & Skills:
A minimum of 5 years of related work experience
Expert level knowledge of computer vision and lidar sensor systems.
Expertise in managing, troubleshooting, and optimizing electrical, mechanical, and sensor systems.
Ability to configure and calibrate hardware parameters to ensure optimal performance.
Comprehensive knowledge of electrical and mechanical systems operations and maintenance.
Familiarity with sensor technology, calibration, and diagnostics.
Ability to design monitoring workflows, and interpret performance data from electrical, mechanical, and sensor systems.
Expertise in troubleshooting and resolving complex technical issues across electrical, mechanical, and sensor domains.
Knowledge of wired and wireless communication protocols that link sensors and devices.
Expert level knowledge of standard TCP / UDP network protocols and implementations.
Ability to design a replicable and extensible deployment model based on individual application needs.
Ability to design, maintain, and optimize on-prem infrastructure layouts.
Strong technical writing skills and documentation for service technicians.
Experience with monitoring tools designed for electrical and mechanical systems and sensors.
Ability to set up and refine alerts for system anomalies.
Understanding of security protocols for hardware systems, ensuring data integrity and protection against unauthorized physical and non-physical access.
Expertise with version control systems, especially for device firmware or embedded software.
Provide detailed input on requirements for the design and implementation of cloud based systems as they pertain to the on-prem device networks.
Readiness to be on-call for emergencies, addressing system failures, or malfunctions outside standard working hours.
Serve as escalation contact from a holistic ecosystem level with a full understanding of the usage and end product delivered from systems in their domain.
Required Education:
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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