Recreation Manager - Bahamas

Job ID 1244577BR Location Bahamas Business Disney Cruise Line Date posted Dec. 18, 2024

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Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

This role is based on Disney’s private island in the Bahamas, Castaway Cay.

Responsibilities:

As a Department Head and direct report to the Island Operations Director, responsible for contributing to and leading the long-term strategy planning and overall business execution of Island Recreation team, inclusive of Lifeguards and Animal Programs
Manage day-to-day Island Recreation operation, including all lifeguarding and rental activities on Castaway Ca
Actively performance manage Island Recreation/Lifeguard team and Animal Programs staff
Oversee day-to-day operation of Island Recreation and Animal Programs areas and ensure the safe delivery of a seamless Guest experience at all aquatic facilities, all island recreation activities, and at all recreation venues such as boats, marinas, recreation rental facilities, third party Operating Participants, and others
Responsible for the annual operating plan, planned work and labor budgeting for Island Recreation and Animal Programs departments
Oversee and ensure compliance for self and for leadership team to all safety-related training, in-service rescue/first-aid training, understudy development and individual development plans including the learning and development strategy, to ensure desired outcomes are met
Partner with island and shore side line of business leaders such as Island Services, Maintenance, operations and landscape to understand their needs and provide them with excellent service
Oversee the maintenance and repair of island beach / recreation facilities and equipment to ensure Guest safety and show quality standards are maintained
Ensure the operation meets or exceeds government and company standards and codes for the recreation and animal programs operations
Oversee all operations related to scuba diving, including the safety dive program, maintenance and repair projects, dredging and other projects/tasks that require use of a scuba diver
Establish effective processes to ensure delivery of objectives for safety goals and recreation experience
Ability to participate in lifeguard and other recreation specific training; ability to direct responses to multi-tiered performance safety/regulatory audits
Handle Guest issues as they arise
Ability to be the first responder or an on-scene commander ensuring safe practices are consistently executed
Responsible for maintaining personnel files, performance reviews, and discipline
Partner with shore side recruitment and scheduling
Oversee and support shipboard mooring operations
Build relationship and partnership with unique third-party Operating Participants (vendors) for the island, including Port Adventures
Reinforce a safety culture and continually seek to expand safety knowledge through training, mentoring, self-study or other methods of continuous learning
Establish and execute a Crew development plan to provide effective motivation, maintain morale, promote diversity, and minimize turnover of staff
Oversee use and ordering of all recreation supplies to ensure adequate stock

Basic Qualifications:

Minimum three years’ experience managing, planning for, directing and maintaining the operation of a guest services business or operation with emphasis on Lifeguard and/or Recreation operations management
Proven management experience in a resort operation
Proven experience with water safety instruction and/or advanced lifesaving skills
Demonstrated experience maintaining water sports and/or recreational equipment (sailboats/bicycles etc.)
Ability to pass a pre-hire swim test and successfully complete lifeguard certification training (conducted prior to arrival to Castaway Cay) as well as Aquatic Rescue Professional certification (conducted upon arrival on island), including swimming 200 yards with the first 100 yards in one minute and 50 seconds or less; tread water for two minutes without the use of hands, retrieve a ten-pound brick from eight feet of water, certification requirements must also be maintained throughout contract
Must be able to complete and maintain Ellis & Associates Lifeguard Instructor certification throughout each contract; First Aid certification
Ability to pass a vision screening with at least 20/25 vision, corrected or uncorrected
Ability to lift 40-50 pounds
Ability to exercise good judgment, serve as a role model for others, demonstrate and proactively carry out Disney’s Leadership Guiding Principles, work independently, adapt to change and be solution-oriented
Demonstrated strong organizational, time management and follow-through skills, with strong attention to detail
Demonstrated ability to exercise strong business partnering, coaching, negotiation, influencing, problem solving, and continuous process improvement skills
Demonstrated communication skills, both written and verbal, and ability to work and communicate effectively with multiple levels of leaders and crew
High School degree or equivalent
Computer fluency with Microsoft Word and Excel

Preferred Qualifications:

Animal care experience
Scuba / open water diver / rescue diver certification
Previous maintenance experience
College degree or equivalent

Additional Information:

This role is based on Disney’s private island in the Bahamas.

Applicants must:

Be interested in working on a private island in the Bahamas
Be willing to follow and perform safety role, emergency duties and/or associated responsibilities
Be willing and able to uphold the general safety management responsibilities specified in areas and operations under their control
Be willing to follow and embrace Environmentality requirements and Company practices
Be appreciative of working and living in a multi-cultural environment
Be comfortable living in a confined space with strict rules and regulations
Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

Obtain a criminal background check
Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard our growing fleet of ships and Disney’s island destinations in The Bahamas, our exceptional crew and cast members provide legendary Disney service and enchanting entertainment to our guests that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DCL Island Development, Ltd, which is part of a business we call Disney Cruise Line.

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