Operation Integration Manager
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*Benefits and eligibility may vary by business and location
- HEALTH INSURANCE & WELLBEING
- CHILDCARE OPTIONS
- PAID TIME OFF
- RETIREMENT PROGRAMS
- TUITION ASSISTANCE
- WEEKLY PAY
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
Job Summary:
Operations Strategy & Development:
- Serve as the primary project contact for Walt Disney Attractions Japan (WDAJ) in collaboration with Walt Disney Imagineering (WDI) and Oriental Land Company (OLC).
- Provide critical input in development of the Theory and/or Concept of Operations documents with Walt Disney Imagineering teams.
- Participate in BlueSky pre-development work for Park Operations, including the development of Back Of House Program as well as Operational Design Criteria and Scope needs.
- Identify and contribute superior Guest experiences to be incorporated in Parks design, successfully execute and sustain the strategic intent of project.
- Recognize current local needs, and apply successful comparable learnings from the segment and industry.
- Apply fully integrated business management experience, operational expertise as well as input from key partners to drive the creative development process.
- Represent Operations and oversee all aspects of design contribution and manage project acceptance process. Track outstanding issues, field logistics, project delivery, and turnover to Operations
- Participate in design reviews, provide active comment, and communicate design intent to Operations through drawing review and interpretation
- Communicate regular project status updates to Parks leadership and related partners
- Conduct after-action review to collect lessons learned for future projects and provide lessons learned from previous projects to WDI, Facilities Asset Management, and design teams
Park Operations:
- Observe and share best practices across multiple locations and suggest operational improvements utilizing critical thinking and strategic decision-making skills.
- Lead the operational rollout of key initiatives within the Tokyo Disney Resort, ensuring seamless integration and execution.
- Provide safety and auditing inputs, acting as the direct liaison between Disney safety groups and Oriental Land Company.
- Engage with the Disney community to contribute to standards development and ensure their effective execution and implementation with OLC.
- Support new initiatives, including property openings and new operational process launch following renovations, serving as a liaison for Operations teams.
- Ensure relevance of current operating strategies by maintaining effective communication with internal Disney sites and OLC.
- Provide guidance and support to internal stakeholders on project development using Disney standards and best practices.
Cultivating Leadership and Fostering Wellbeing:
- Prioritize the well-being of their direct reports by checking in on their physical and personal well-being, ensuring alignment on expectations, and providing consistent feedback throughout the year.
- Enhance the decision-making capabilities of their team and direct reports which involves raising the bar on what it means to be a leader, empowering action to lead in dynamic ways, and creating a culture of inclusion where everyone feels they belong.
Qualifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or related field; Master’s degree preferred.
- 5+ years of experience in operations management within the attractions or hospitality industry
- Proven track record of project management and strategic development.
- Strong strategic thinking, problem-solving, critical thinking, and strategy development skills
- Strong communication skills with the ability to collaborate effectively across diverse teams and stakeholders.
- Experience working in a global environment, preferably with exposure to Japanese business culture.
- Knowledge of Disney standards and best practices is highly desirable.
- Fluent in English and proficiency in Japanese is preferred.
- Able to work and excel in a flexible work environment including working a variety of shifts, weekends and holidays.
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Japan, Ltd., which is part of a business we call Disney Experiences.
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Explore this Location APAC
For over 70 years, The Walt Disney Company has been entertaining consumers in Asia Pacific – and enriching people’s lives. Today’s consumer can discover new branded experiences in many ways and in many markets across the APAC region.
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