Manager-Employee Relations

Job ID 10104553 Location Lake Buena Vista, Florida, United States Business Disney Experiences Date posted Nov. 13, 2024

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Job Summary:

About the Role & Team

As a Manager, Employee Relations, you will be responsible for:

Improving the employee experience by engaging with leaders and employees, during critical moments in the life cycle of the employment relationship such as workplace accommodations and workplace concerns to include Development, Workplace Threats, Performance Management, etc.

Crafting & implementing company-wide strategies to enable decisions that are consistent with Company policies, values & culture. Working with state and federal administrative agencies as needed.

Integrating key partners across the company to drive solutions that promote employee engagement and overall success.

What You Will Do

Conduct timely, objective, and detailed internal investigations. Some examples include allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation.
Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the Department’s case management system.
Proactively identify, develop, and implement tools, resources, and solutions that help craft a positive employee experience.
Promote knowledge, understanding, and compliance with regard to company policy through coaching, presentations, and training.
Initiate a proactive, strategic approach to employee relations by identifying and analyzing ER data/metrics for themes, trends, and root cause identification. Share findings with key partners in order to develop and deliver a coordinated plan that links to organization and people strategies, helping to advance the results and priorities of the company.
Promote employee advocacy by connecting with employees and leadership across the Disney Parks, Experiences, & Products organization.
Collaborate with clients and key partners on performance and organizational change solutions.
Lead project work as needed.

Required Qualifications & Skills

3+ years of strong influential leadership experience or in a professional-level role.
Critical thinker, with a strong work ethic and demonstrable experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level.
Ability to analyze data, trends, and insights to identify the root cause of the event.
Validated experience in consulting and/or delivering diversity recommendations and solutions.
Ability to build strong working relationships.
Strong conflict resolution skills.
Strong presentation skills: must be able to authoritatively make recommendations to senior business leaders or HR/DI partners for improved employee relations and business results based on data and findings.
Broad knowledge of employee relations, sophisticated workplace investigations, and federal and state laws/regulations (including but not limited to Title VII, ADA, ADAAA, and FMLA).
Ability to handle challenging, high priority demands; prioritizing workload, leading projects, and multiple responsibilities against deadlines.
Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross-functional teams.
Ability to handle highly critical and confidential situations with objectivity.

Preferred Qualifications

Bilingual Spanish speaking/writing

Experience in the administration of Collective Bargaining Agreements

Education

Bachelor’s degree in business, human resources, psychology, sociology, industrial labor relations, or related field and/or equivalent work experience.

Law or Advanced degree preferred

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Experiences.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.