Manager, AI Solutions & Development

Job ID 10104879 Location Orlando, Florida, United States / Glendale, California, United States / Seattle, Washington, United States / Anaheim, California, United States Business Disney Experiences Date posted Nov. 07, 2024

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Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive experiences to consumers through our Parks & Resorts worldwide, Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise. Our global team is comprised of nearly 3,000 professionals across technology, product, data, and operations functions, focusing on the development and implementation of digital technology strategies for our businesses around the world.

This role sits in a JedAI Platform team and as a Manager, AI Engineering, you will lead a squad of Engineers to deliver POC’s of LLM applications. This role reports to the Sr Mgr, AI Engineering and will be responsible for delivery of high-quality AI solutions within highly visible strategic projects and requires active collaboration with cross-functional teams.

We’re looking for someone with passion for Generative AI and LLMs, with a proven track record of delivering innovative AI applications. The ideal candidate should be able to confidently lead technical discussions, make critical decisions, and help implement best practices across the organization.

Responsibilities:

Lead a team of software engineers in designing, developing, and delivering AI/GenAI software solutions, ensuring high technical standards.
Drive technical and system optimization for scalable, cloud-based AI/GenAI systems (AWS, Azure, GCP).
Mentor and develop engineering talent, fostering a culture of innovation, technical excellence, and continuous improvement.
Architect, design, and develop AI applications, integrating with Google Vertex, Microsoft OpenAI Azure, and other LLM suites
Design and implement effective prompts, configure LLM settings, and optimize performance through prompt crafting, RAG, fine-tuning and other techniques
Develop and maintain API endpoints, front-end features, and full-stack applications that leverage LLMs and Generative AI models
Implement AI applications that comply with ethical guidelines and legal standards, particularly regarding data privacy and user consent
Integrate analytics and monitoring tools to track user interactions, application performance, and the efficiency of LLM integrations
Stay up-to-date with emerging trends and advancements in Generative AI, LLMs, and related technologies
Continuously learn and adapt to emerging changes in AI and LLMs to ensure that the approach the team take is always at the forefront of innovation while maintain backward integrability.
Drive the adoption of new tools, frameworks, and techniques to improve the efficiency and effectiveness of the team’s work.

Qualifications:

8+ years of experience in full-stack software development, with a strong focus on building enterprise-scale distributed and cloud or hybrid-cloud applications
Regarded as an expert in the growing field of AI and developed AI solutions, prototypes, including GenAI and LLMs
Experience with PyTorch, TensorFlow, ONNX, LangChain, Kubernetes, and Docker
Deep understanding of AI frameworks including Huggingface, semantic search, RAG, LLM agents, AgentGPT, orchestration, plugins, and LLM Ops
Experience with Retrieval-Augmented Generation (RAG) architectures or frameworks like Langchain for building LLM-powered applications
Proficiency in programming languages such as Python, Java, JavaScript, and experience with frameworks like React and Node.js
Experience with cloud platforms such as Google Vertex, Microsoft OpenAI Azure, AWS, and Azure, using various solutions for developing integrations, APIs, and AI/ML applications
Familiarity with databases (e.g., MongoDB, CosmosDB) and big data tools (e.g., Hive, Hadoop, Hbase) and data visualization tools such as Matplotlib, Seaborn, or Plotly
Strong understanding of data preprocessing techniques for LLMs, including tokenization, embedding, and feature engineering, to optimize model performance and accuracy
Experience creating strategy and process for multi-release code management and CI/CD pipeline using tools like Git, Jenkins, and Artifactory
Ability to strategically influence and communicate complex ideas, anticipating varying perspectives and objections

Required Education:

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.

Preferred Education:

Master’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.

#DISNEYTECH

The hiring range for this position in Glendale, CA is $167,700 to $224,900 per year and in Seattle, WA is $175,800 to $235,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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