Lead Product Manager
工作概要:
As a Lead Product Manager with Customer Engagement, you will recognize, scope and build strategic solutions across Disney Experience businesses. You will use your knowledge of product management, agile and waterfall methodology, project planning, data, ROI, deep understanding of business domains, and interpersonal skills to develop and prioritize product artifacts (features, user stories, etc.) for development. You will also be a key player in sustainment of the solutions built and purchased. You will be responsible for ensuring that solutions exceed expectations by working closely with business partners and users through measurement of key performance indicators.
JOB SUMMARY:
Primary Responsibilities:
- Be responsible for driving the vision, market strategy, design, implementation, and sustainment of MarTech products with Leadership and working team inclusive of Product, Compliance, Data, Analytics and Measurement
- Develop and track progress against a product roadmap to build enhancing capabilities over time
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience, demonstrate a clear ROI and drive growth
- Understand the COE marketing approach and its impact across DPEP businesses
- Develop new product ideas and data use cases, and advocate for the use of data and advanced analytics inside and outside the organization
- Compare purchased versus in house solutions including sustainment cost, speed to market and expected product lifecycle
- Create buy-in for the product vision internally and with key external partners as well as across multiple job levels from entry to executive
- Define and track key performance indicators (KPIs)
- Understand market needs for the use of MarTech tools, data and reporting
- Balance commercial, technical, operational, and strategic issues to inform product improvements
- Manage impediments and problems, resolve issues, and fix broken processes where possible
- Be open to feedback from business partners, teams, and peers; willing to give feedback
- Align with other product managers when needed from an overall product, organization, or Guest perspective
- Own business/technical partner relationships and represent business goals/solutions, collaborate cross-functionally to arrive at optimal outcomes for both products and customers
Basic qualifications:
- Possess high levels of ownership, adaptability, and attention to detail
- Ability to find mutually beneficial solutions for all stakeholders
- Experienced in all areas of the Product Process (all phases in Strategy, Execution and Sustainment)
- Demonstrated success defining and launching excellent products
- 4 years Snowflake SQL and 1 years of Python
- Ability to balance multiple competing priorities while maximizing value
- Knowledge and experience with data, data science, analytics, and business intelligence
- Ability to develop and oversee research needed to determine the needs and desires of customers
- Develop deep business expertise and provide thought partnership around the use of data to solve problems and drive improvements
- Ability to perform across multiple phases of development for complex projects, from ideation to deployment
- Genuine empathy for the customer and a commitment to delving deep into the challenges they present or experience
- Proven ability to influence cross-functional teams without formal authority
- Strong oral and written communication and interpersonal skills, including story-telling, relationship-building, influence and negotiation
- Proven track record of products managed, launched, or developed (working samples may be asked for during interview process)
- Creating buy-in for the product vision both internally and with key external partners
- Translating product strategy into detailed requirements and prototypes
Preferred Qualifications
- Deep understanding of tools such as Jira, Confluence, Slack, Miro, Product, Board, among others
Required education:
- Bachelor's degree in Business, Marketing, Computer Science, Information Technology, or related field OR equivalent work experience
Preferred education:
- Master's degree in Business, Computer Science, Information Technology, or related field OR equivalent work experience
Benefits and Perks:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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關於Disney Experiences:
Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等,將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩,在美國、歐洲和亞洲擁有六大度假勝地;一流的郵輪航線;廣受歡迎的度假擁有權計劃;以及屢獲殊榮的家庭探險導遊業務。此外,迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一,以及遍佈全球和網絡的迪士尼商店。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Disney Destinations, LLC,其所屬的業務部門是 Disney Experiences。
Disney Destinations, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。
就業申請的殘疾便利安排
The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主,歡迎所有求職者,包括殘疾人士及殘疾退伍軍人。如你是殘疾人士,並需要合理便利安排以搜尋職位空缺或申請職位,請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。
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