Product Solutions Business Analyst

工作 ID 10103504 地點奧蘭多, 佛罗里达州, 美國 有意工作的公司 Disney Entertainment & ESPN Technology 日期已公佈 Nov. 01, 2024

申請

樂享魔法

員工和演藝人員是我們一切工作的核心，因此 Disney 提供具有競爭力的全面獎勵方案，包括薪資、健康和儲蓄福利、休假計劃、教育機會等。

*福利和資格可能因企業和地點而異

健康保險與健康
托兒選項
有薪假期
退休計劃
學費援助
每週支薪

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在迪士尼有很多成長和學習的機會！工作中永遠不會有沉悶的時刻。

Diana, Principal Counsel

工作概要:

Department/Group Overview:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also redefining Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to improve flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world!

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and complete groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Business Operations helps guide and articulate technology strategy and is responsible for centralized program and project management, portfolio management and capital allocation, global roadmap and process management, incident management and space and resource management. The Operational Analytics and Reporting Team is focused on communications and analytical reporting for Service & Support Operations, which provides 24x7 centralized support to engineering organizations for request management, incident intake, major incident management, problem & change management and operational readiness.

As part of Disney Entertainment & ESPN Technology, the IT Services Enablement team focuses on surfacing tooling and process best practices by understanding the business and operational needs of internal engineering, product and program management teams. We also partner with Disney’s Shared Services IT Organization to drive IT Transformation programs and services to provide holistic solutions that meet all cross-organizational tooling requirements.

Job Summary:

As a Product Solutions Business Analyst in the IT Services Enablement Team, you will collaborate with Product Solutions Managers to assess the business needs and data of engineering, product, and program management teams, defining their process and tooling requirements to deliver effective solutions. You will act as a liaison between our shared services IT organization and internal business teams, ensuring technological solutions support organizational objectives. Your role involves analyzing business processes, gathering requirements, and working with stakeholders to implement efficient IT systems. Your insights will drive improvements, boost productivity, and support strategic initiatives.

Embark on this exciting journey with us at The Walt Disney Company and play a pivotal role in shaping the future of media. Join us in creating innovative solutions in the ever-evolving landscape of technology and entertainment. Your creativity and expertise will be the driving force behind our continued success.

Responsibilities and Duties of the Role:

Requirements Gathering and Analysis:
- Collaborate with business stakeholders to elicit and document process requirements and tooling needs.
- Analyze existing business processes to identify inefficiencies and opportunities for improvement.
- Translate business needs into clear, actionable requirements for product solutions.
Alignment with Standard Offerings:
- Evaluate how business requirements can be met using standard product offerings, minimizing the need for custom solutions.
- Develop recommendations for adapting standard tools to better fit business processes.
- Create use cases that demonstrate the value of existing product features in addressing client needs.
Solution Design and Implementation:
- Partner with product solutions managers and shared services IT teams to ensure alignment of product features with business requirements.
- Assist in defining product roadmaps that reflect both business priorities and available standard solutions.
- Facilitate the implementation of product solutions, ensuring they are integrated effectively into existing workflows.
Stakeholder Engagement:
- Serve as a liaison between business partners and product solutions managers to ensure clear communication and understanding of requirements.
- Build strong relationships with stakeholders to promote adoption of standard solutions.
Performance Monitoring and Reporting:
- Monitor the effectiveness of implemented solutions through data analysis and feedback collection.
- Track key performance indicators (KPIs) related to process efficiency and tool usage.
- Prepare reports that communicate the impact of product solutions on business processes and outcomes.
Process Improvement:
- Identify opportunities for continuous improvement in both business processes and product offerings.
- Recommend best practices for optimizing the use of standard tools within business operations.

Preferred Education, Experience/Skills/Training:

Basic Qualifications

3+ years of experience in business analysis, particularly in aligning business processes with product solutions.
Bachelor’s degree or equivalent experience required
Outstanding written English skills.
Strong communication and interpersonal skills.
Strong analytical and problem-solving skills, with a focus on process improvement.
Proficiency in business analysis tools and methodologies.
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
Familiarity with standard product offerings and tools in [specific industry or field] is a plus.
Attributes:
- Detail-oriented with a strategic mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Adaptable and open to learning about new tools and processes.

Preferred Qualifications

Bachelor’s degree in business administration, Information Systems, or a related field experience.
Experience in streaming media or media-oriented organizations.
Demonstrated ability to innovate and create compelling, user-friendly documentation.
Experience using:
- MS Excel
- Confluence/Jira
- Microsoft M365 Suite
- ServiceNow

申請

關於Disney Entertainment & ESPN Technology:

Disney Entertainment 和 ESPN Technology (DE&E Technology) 為 Disney 的兩個媒體業務部門提供技術骨幹和產品開發，同時幫助公司處於創新尖端，使公司能夠不斷利用技術增強故事講述和創造力，同時為其業務提供可擴展性、靈活性和效率

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Technology LLC，其所屬的業務部門是 Disney Entertainment & ESPN Technology。

Disney Streaming Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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