Communication & Integration Manager

工作 ID 10098472 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Vacation Club 日期已公佈 Nov. 11, 2024

申請

工作概要:

About the Role & Team

The DVC Member Experiences Communication & Integration Manager is responsible for developing communication strategies and implementing operational procedures for new products, processes, and policies. This position leads a Communications Team responsible for creating content and sharing updates as defined by project strategies, as well as supporting a fast-paced contact center with day-to-day messaging. The Communication & Integration Manager is also expected to effectively partner with and influence other departments within Disney Vacation Club, Disney Parks and Resorts worldwide, and external exchange partners. Additionally, the manager monitors and evaluates current procedures to find efficiencies that will benefit the organization.

If selected for this role, you will report to the DVC Member Services Operations Manager.

This is a Full-Time position and sits in Celebration, FL.

What You Will Do

Hire, coach, motivate and develop a team of Communications Specialists and Associates.
Provide creative direction and reviews for visual and written communication for Member Experiences.
Develop and implement internal communications to inform, educate and provide Member Experiences Cast Members with critical and time sensitive information.
Participate in projects to lead Member Experience communication planning and strategy that includes operational procedure updates.
Develop Member Experiences integrated Cast communications related to policies, procedures, or products to continuously improve the Cast knowledge levels and achieve efficiencies within our department.
Build niche presentations, speeches, presentation materials and audiovisuals for Town Halls, Team Meetings, and other forums in support of the Member Experiences leadership team.
Review and edit drafts of Member-facing communications including content on DisneyVacationClub.com and Member Marketing collateral pieces for accuracy of information and departmental impact.
Serve as operational liaison between resort operations personnel and Member Experiences to communicate and update information.
Participate in parks and resorts worldwide Special Event Planning, Communication updates, and product launches to create comprehensive communication and training.
Communicate upcoming operational impacts in a timely manner that may influence labor forecasting.
Provide consultant services to leadership related to communication methods and delivery vehicles for effective communication to Member Experiences.

Required Qualifications & Skills

5+ years of experience in communications and or marketing.
Excellent verbal and written communication skills to all levels.
Ability to prioritize and lead multiple tasks simultaneously.
Strong organizational and project management skills.
Ability to handle multiple projects with challenging deadlines.
Ability to handle confidential information.
Detail orientation and accuracy with information.
Strong coaching and leadership skills including the ability to give effective feedback and share creative and new ideas.
Proven strategic thinking and problem-solving skills.
Proven knowledge of contact center operations.
Strong partnering and influencing skills.
Materials Required for Consideration: An exemplary portfolio that includes internal communication samples and design work. (Please submit with the application and provide any necessary passwords).

Preferred Qualifications

Knowledge of Disney Vacation Club business and systems.
Knowledge of policies and procedures for Disney Parks and Resorts.
Knowledge of basic technologies such as Adobe Creative Suite (Photoshop and Illustrator, and some knowledge of InDesign).

Education

Bachelor's degree in Marketing, Communication, or equivalent experience.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-MM4 #DXMedia

申請

關於Disney Vacation Club:

Disney Vacation Club 是度假所有權領導者，並為家庭提供靈活的度假計劃。 Disney Vacation Club 演藝人員為入住 14 間 Disney Vacation Club 目的地中任何一間酒店的會員和賓客帶來 Disney 的神奇魔力，包括 Walt Disney World Resort；Disneyland Resort；Hilton Head Island、South Carolina 以及 Vero Beach, Florida。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Club Management, LLC.，其所屬的業務部門是 Disney Vacation Club。

Disney Vacation Club Management, LLC. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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