Sales & Solutions Specialist, Disney Central (Orlando, FL) - Full Time

工作 ID 1229319BR 地點奧蘭多, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Oct. 19, 2024

申請

工作概要:

We are looking for a Sales and Solutions Specialist! In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando Florida.

The Disney Sales and Solutions Specialist will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m.

The starting pay rate for this position is $18.90 per hour

職責:

Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
Maintain discretion and Guest confidentiality
Help Guests with handling their accounts
Navigate between multiple computer applications including phone, chat, and email
Provide Guest Service when problems arise and help find solutions
Meet required departmental metric expectations and efficiency goals
Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
Complete all required Company training and compliance courses
Flexible with work schedule, including overtime, weekends and holidays

基本條件:

Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
Computer proficiency within a Microsoft Windows environment
Written, verbal and interpersonal communications skills
Knowledge of Disney products
Sales and Service Experience in a customer service or contact center environment
Disney Central Cast Members: No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand within the last six months

理想條件:

Strong sales and closing skills and the ability to overcome objections
Bilingual

基本學歷要求:

High school diploma or equivalent

其他資訊:

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Destinations, LLC，其所屬的業務部門是 Walt Disney World Resort。

Disney Destinations, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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