Negative Shares Administrator

工作 ID 10108816 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Partners Federal Credit Union 日期已公佈 Dec. 12, 2024

申請

工作概要:

The Negative Share Administrator is responsible for managing a high volume of share and checking accounts with negative balances. Duties include, but not limited to, ensure our core systems are reporting accurately with account balances and coding. Required to produce and research daily reports to identify trends, fraud and scam activity, transaction, and system accuracy. Utilize reporting to prioritize and complete daily, weekly, and monthly requirements. Prepare and complete large volume of negative account charge offs and closure by following documented procedures and job aides. Accurate reporting and updating member accounts in ChexSystems. Partner with Member Service Center and Branches with providing member assistance with effective written and verbal communication skills. Collaborate with Risk Department and suspected fraud accounts, and Asset Recovery Department with monthly remittance from charged off accounts. When required, provide support to other Portfolio Services business areas. This position is responsible for adherence to all Credit Union policies, procedures, and compliance requirements.

Principal Responsibilities:
Responsible for the effective, accurate and professional administration of negative shares functions.

•   Run Daily Reports. Use the Negative Share OD report to review and plan upcoming charge off and closure activity.
•   Daily: Review new negative accounts in the Negative Share reporting. Research accounts for potential fraud or scam and accuracy of transaction. Update coding and documentation for negative balances.
•   Process charge offs for negative accounts in accordance with published policies and procedures.
•   Verify system results and reporting and reconcile general ledger accounts.
•   Document processing activities in system(s) or record.
•   Manage and review a charge off maintenance spreadsheet for tracking and reporting purposes.
•   Produce charge off package including supporting documentation, account records, and other details as required in policy and procedure.
•   Review daily reports for accurate system coding on negative, charged off and closed accounts. Negative accounts must be reporting and coded correctly.
•   Mitigate or reduce potential losses to the credit union by conducting account “sweep,” activities from other eligible accounts.
•   Respond and resolve service events received.
•   Monthly Duties: Produce monthly Negative Share report. Document and close paid in full, partial payments and settlements from Asset Recovery Vendor on charged off accounts.
•   Follows all policies and procedures for the credit union. Responsible to update negative share procedures as needed.
•   Maintains confidentiality.
•   Interact with internal cast members in an efficient, effective, and professional manner while providing complete and accurate information.
•   Documents all negative shares process actions taken, including telephone conversations, email, instant messages, and correspondence.
•   Keeps management informed of activities, progress toward established objectives, and of any significant problems.

Other duties assigned by management.

Knowledge & Skills:

Education Level:
• High School or GED – Required
• Associate’s Degree – Preferred

Years of Relevant Work Experience:
1 to 3 years

Language Skills:
• Spanish – Preferred
• Haitian Creole – Preferred

Other Training, Technical Skills, or Knowledge:
•   Ability to use a personal computer and related software applications including Microsoft Office – Required
•   Basic knowledge of the FDCPA – Required
•   Basic knowledge of Symitar, AKUVO and ChexSystems – Preferred
•   Basic knowledge of share and checking accounts – Required
•   Member Service/Customer Service Experience – Required
•   Accounting and General Ledger Experience – Preferred

Abilities & Behaviors:
•   One year of experience in negative share procedures and related laws and regulations is required.
•   Financial Institution experience with an understanding of deposit program and account ownership.
•   Knowledgeable with Accounting and General Ledger functions and reconciliation
•   Excellent verbal and written communication skills.
•   Analytical and critical thinking. Possess solid math skills.
•   A quick learner; ability to work independently.
•   Ability to take initiative and work in a team.
•   Detailed, goal oriented and highly organized.
•   Excellent time management skills, ability to quickly transition and flexible.
•   Responsible, with strong work ethics.
•   Excellent Member service and conflict resolution skills
•   Successfully manage a large volume of work in a fast-paced work environment
•   Analyze member and/or system issues to resolution.
•   Collaborate and support other business areas.

Special Notations:
Maintains Credit Union confidentiality as it pertains to all aspects of the Credit Union.

SCOPE OF THE JOB

Performance Standards:
•   Produce Monthly Negative Shares Report
•   Process Charge Offs within compliance requirements
•   Resolve Synapsys Events
•   Complete Asset Recovery remittance process by end of month.

Discretion/Latitude:
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Interactions:
This role interacts with members and 3rd party vendors through written and verbal communication. There are prominent levels of interactions with all PFCU departments.

Business/Work Environment:
Shift work, including weekends, consists of hours outside of an 8 - 5 schedule to cover the hours of operation.

Training Requirements:

Compliance Training Requirements
Basic NEO Training Requirements
Disney Traditions

Physical Demands & Environmental / Working Conditions:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Verbal communication where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Ability to hear average or normal conversations and receive ordinary information. Ability to work and focus on a semi-noisy environment. Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery Sedentary work, sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Other:
Hybrid work environment

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The pay rate for this role is $18.12 to $24.90 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

申請

關於Partners Federal Credit Union:

超過 50 年，Partners Federal Credit Union 向我們超過 125,000 名會員履行了 Partners Difference ，提供最高水平的服務、價值、造訪以及便利。加上，您在最大銀行會發現的各種金融產品，包括儲蓄、支票、貸款、財富管理和最新的創新賬戶存取。並且始終以獨家的方式連接 The Walt Disney Company 確保銀行業的質量水平。Partners 確實是為演藝人員提供服務的員工，建立與其他金融機構無法匹配的真正聯繫與服務承諾。加入並探索 Partners，我們永久尊重會員資格 — 因為會員可以在每個階段有信心地依靠我們。因為我們與 The Walt Disney Company 的關係緊密，在 Partners 工作的每個人也是 Disney 演藝人員／員工。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Partners Federal Credit Union。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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