IT Technical Support, $27.32 - $39.25/Hour

工作 ID 10106541 地點 Kapolei, 夏威夷州, 美國 有意工作的公司 Aulani, A Disney Resort & Spa 日期已公佈 Nov. 14, 2024

申請

工作概要:

About the Role & Team

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

The IT Technical Support will assist the IT manager in all applicable responsibilities. Responsible for working with all lines of businesses, resort leadership and team members to assist in maintaining technological equipment. Perform problem identification, appropriate reporting to support teams and drive resolutions.

This position reports to the Technical Specialist and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What You Will Do

Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc.
Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc.
Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc.
Use call accounting application to generate call accounting reports and billing statements for special events and/or groups.
Perform technology room inspections for designated rooms. Verify accurate functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections and Lutron.
Perform problem solving and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately call out issues to their respective support teams and/or vendors. Align all respective teams to drive efforts, gain results and resolve issues.
Assist leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager.
Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates. Attend meetings, trainings, stand-ups, functions and gatherings.

Here’s what you need to be successful at this job:

Minimum 1 years related experience.
Demonstrated ability to work with little to no supervision and make sound decisions.
Proven ability to call out high level decisions to appropriate leadership.
Knowledge in multiple systems, applications and hardware.
Knowledge of application, networking and hardware triage.
Excellent written and verbal communication skills.
Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors
Able lift and carry up to 50 lbs.
Able to appropriately use ladders up to 12 ft in height.
Able to stand for long periods of time or walk to distant locations and traverse up and down stairways.
Available to work various hours, extended hours, overnight, weekdays, weekends and holidays.

Required Education:

2-year college degree

Preferred Qualifications and Education

3+ years of related experience
4-year college degree

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, informational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $27.32-$39.25 per year. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

申請

關於Aulani, A Disney Resort & Spa:

Aulani, Disney Resort & Spa 將夏威夷島嶼的自然美景與精神融合在一起，並帶著 Disney 神奇魔力，迎接並頌揚夏威夷文化與故事。該度假勝地位於奧胡島上，佔地 21 英畝，度假村專為家庭設計，可讓您在藍天和美景中探索夏威夷的文化、歷史和傳統。演藝人員將栩栩如生地重現這些夏威夷的故事，同時保持 Disney 的著名服務和休閒娛樂活動。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 DVC Hawaii Management Company, LLC，其所屬的業務部門是 Aulani, A Disney Resort & Spa。

DVC Hawaii Management Company, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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