Guest Experience Manager, Catering

工作 ID 10108669 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Dec. 11, 2024

申請

工作概要:

About the Role & Team:

"We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. As a Catering Guest Experience Manager, you will provide clients with a memorable catering experience, managing Event Operations/Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events.

If selected for this role, you will report to the Catering Manager.

This is a Full-Time role.

What You Will Do:

Execute events both from a Convention logistic and Catering operation side
Work directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly
Lead Convention and Catering Cast during Events
Be responsible for overall performance of the client catering happiness during an Event
Promote a safe work environment and food safety culture
Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)
Be visible and available to respond to the needs of client, cast members, and peers from other workgroups
Lead and guide cast members through event operational performance, by delivering real-time feedback
Recognize team members for outstanding performance, customer service, and safety-supportive behaviors
Set near-term priorities, clear and consistent direction and expectations for cast members
Build employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedback
Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas
Identify and clear obstacles to ensure successful event
Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails
Investigate/ respond to performance, attendance, safety complaints, and other work issues
Communicate event details with Park and resort Partners, Conventions Services, Clients, and Cast

Required Qualifications & Skills:

At least five years Catering or Convention experience in a resort environment or relevant experience
Understanding of the Convention business
Experience coordinating the planning, communication, execution, and evaluation of events
Creativity to find solutions in new ways and improve the Guest and Client experiences
Ability to empower and manage a team
Ability to work in a fast-paced environment
Ability to lead in stressful situations
Ability to optimally resolve conflict
Ability to effectively work with cast members at all levels of the organization
Schedule availability to include weekends, variable shifts, and holidays

Preferred Qualifications:

At least two years of Food & Beverage Management experience
Event planning or event services experience
Talent for developing partnerships and work with all team members in the organization
Knowledge of Walt Disney World procedures
Knowledge of Matra, My Time, CDS
Lean Manufacturing/Continuous Improvement experience
Experience working in a high volume, restaurant or catering environment
Food safety certification

Education:

High School Diploma or equivalent

Preferred Education:

Bachelor's Degree in Hospitality Management or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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